Attendance Support Officer

Job Description

A well-organised Secondary school in Birmingham is seeking an Attendance Support Officer to play a key role in improving pupil attendance and punctuality. You’ll work with pupils whose attendance may be affected by anxiety, disengagement, family circumstances, or difficulties maintaining routine. Your role will involve monitoring attendance data, identifying patterns early, and working directly with pupils to understand barriers to attendance. You’ll provide structured check-ins, support reintegration after absence, and liaise closely with pastoral staff to ensure pupils feel supported rather than penalised. You’ll also communicate with families where appropriate, helping reinforce expectations while offering guidance and reassurance. Working as part of the wider pastoral and safeguarding team, you’ll contribute to a whole-school approach where attendance is viewed as a wellbeing and inclusion priority. This role suits someone organised, empathetic, and confident handling sensitive conversations with clarity and professionalism. Monitor pupil attendance and punctuality data. Support pupils returning after periods of absence. Communicate with families regarding attendance concerns. Work collaboratively with pastoral and safeguarding teams.

Desired Experience + Qualifications

• Experience working with young people or families.
• Strong organisational and communication skills.
• Calm, solution-focused approach to challenges.
• Strong safeguarding awareness and consistent practice.

About the School

Located in Birmingham (B10), this Secondary school holds a secure Ofsted Good rating and is recognised for its strong pastoral systems and proactive approach to attendance. Staff prioritise early intervention, clear communication, and relationship-led support to help pupils maintain consistent engagement with school life. The school uses clear attendance frameworks and collaborative working between admin, pastoral, and teaching teams. Pupils are supported to rebuild routines through understanding, consistency, and clear expectations rather than punitive measures. Leadership values professional development and cross-team collaboration, offering CPD in attendance strategy, safeguarding, and inclusive practice. The environment is structured, supportive, and well suited to someone who values organisation, clarity, and making a tangible difference to pupil outcomes.

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