Family Support Worker

Job Description

A well-established Secondary school in Warwickshire is seeking a Family Support Worker to strengthen communication and support between school and home. You’ll work with families whose circumstances, confidence, or understanding of school systems may affect a pupil’s attendance, wellbeing, or engagement with learning. Your role will include meeting with parents and carers, offering guidance around routines and expectations, and supporting early intervention where challenges arise. Some families may need help navigating school processes or external services; others benefit from having a consistent point of contact who listens, explains, and reassures during difficult periods. Working closely with pastoral leaders, safeguarding teams, and external professionals where appropriate, you’ll help ensure pupils receive consistent, joined-up support. This role suits someone empathetic, organised, and confident working with families in a sensitive, solution-focused way. Support families to engage positively with school life. Act as a link between home. school. and support services. Assist with wellbeing. attendance. and safeguarding concerns. Work collaboratively with pastoral and leadership teams.

Desired Experience + Qualifications

• Experience working with families. children. or community services.
• Strong communication and relationship-building skills.
• Calm. non-judgemental approach to sensitive situations.
• Strong safeguarding awareness and consistent practice.

About the School

Located in Warwickshire (CV37), this Secondary school holds a secure Ofsted Good rating and is recognised for its strong pastoral framework and commitment to family engagement. Staff work closely with parents and carers to ensure pupils are supported consistently both in and out of school. The school places high value on early intervention, clear communication, and relationship-led support. Families are encouraged to work in partnership with staff, creating shared understanding around wellbeing, attendance, and learning expectations. Leadership is approachable and highly supportive of pastoral roles, offering CPD in safeguarding, family engagement, and multi-agency working. The environment is calm, inclusive, and values collaboration — an excellent setting for someone who believes strong home–school relationships are central to pupil success.