Product Designer

Duties and Responsibilities

*The role includes, but is not limited to, the following:*

• UX and CX: Combine user experience (UX) and customer experience (CX) principles with business goals to optimise the customer’s entire “e-Commerce shopping” experience and drive in-app purchasing habits.
• Mapping and optimising the customer journey: Understand how customers find, browse, purchase, and receive products to identify and remove friction points from all eCommerce and ordering flows.
• Data-driven optimisation: Use data and analytics to understand user behaviour and performance, applying insights to improve the purchasing experience, increase conversion rates, and drive revenue and product growth.
• Product taxonomy: Collaborate with product counterparts and specialists across the business to improve how products are displayed, described, grouped, and promoted.
• Copywriting: Write clear, persuasive content that guides users towards completing a purchase.
• Multidisciplinary collaboration: Along with your product counterpart you’ll act as a bridge, connecting the work you do with an understanding of our sales, content specialists, and finance process to ensure a seamless experience for our users.
• Strategic alignment: Ensure design work aligns with strategic objectives and vision, identifying potential risks and using design to mitigate them.
• From concept to delivery: Partner with Product and Engineering teams to take ideas from initial concept through to live solutions.
• Stakeholder engagement & facilitation: Collaborate with multidisciplinary teams, including Product Managers, Developers, Marketing, Finance, and Sales and senior stakeholders to drive alignment. Facilitate workshops where needed to generate ideas and meaningful discussion.
• Presenting to stakeholders and peers: We cannot design alone; feedback is vital to what we do. Our design team does regular critiques and feedback sessions to aid collaboration. You’ll be expected to present design concepts to stakeholders and other peers, expressing clear rationales to back up your design choices.

Essential Skills and Experience

• +3 years experience working in a UX, as a Service Designer, Growth Designer or Product Designer.
• Worked on and designed eCommerce experiences previously.
• You can clearly demonstrate during interview how you’ve impacted purchasing habits and conversion rates.
• You’ve worked on a SaaS product before, with Product Managers and Developers to deliver value.
• Experience in UX analysis, product analytics, or a related field with a focus on conversion optimization.
• Proficiency with analytics tools like Pendo.
• Familiarity with A/B testing and user research methodologies.
• Strong understanding of UX/UI design principles and conversion rate optimization strategies.
• You’re able to receive and action constructive feedback with grace and humility.
• You have good interpersonal skills to build relationships across cross-functional teams, including Product, Engineering and Sales.
• You have excellent asynchronous work skills to handle working with a globally distributed team.
• You know how to work with established design systems or pattern libraries in your designs.
• You have the curiosity, humility, and intellectual energy to constantly expand your knowledge.
• You’ll have some form of design qualification such as a degree in design or a related subject, or a UX certification.

What We Offer

Upon joining [Employer hidden], you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include:

• [Employer hidden] Group Personal Pension Scheme
• Life Assurance
• Healthcare cash plan
• Dental Insurance
• Private Medical Insurance (For directors and above only)
• Gym Subsidy
• Cycle to Work
• Discounted Dining
• Virtual GP
• Employee Assistance Programme (EAP)
• Eye Care Test
• [Employer hidden] Global Charitable Giving Program
• BenefitHub (Retail discounts)

If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment.

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