Housing Night Staff Worker

Job Description - Housing Night Staff Worker

Reporting to Housing Night Staff Manager

Service Area Housing

Location Hillbrook House

Hours of work Bank Staff

Holidays Bank Staff

Probation Period Bank Staff

Contract Type Bank Staff

Grade and Salary £14.50 per hour

About us

[Employer hidden — view at passion-project.co.uk] is a vibrant charity that has been actively supporting the local community since 1870. We help people to believe in themselves, support them to achieve their goals and inspire them to be the best they can be by providing services that focus on those who are vulnerable, have a disability or face disadvantage.

Department introduction

The Housing team at [Employer hidden] consists of Hillbrook House in Redhill which offers safe, supported and affordable housing to 44 young people, four semi – independent move on properties offering accommodation for a further 31 young people and Next Step which is a Private Rented Sector Housing Scheme working closely with Reigate and Banstead Borough Council and Tandridge District Council for those with a housing need.

Job Purpose

Provide overnight support, safety monitoring, and responsive support to residents, ensuring a secure and comfortable living environment, responding to emergencies and maintain high standards of service delivery.

Key Responsibilities

• To provide trauma informed support to service users, including restorative practices to the supported individuals.
• To support a culture of collaboration, so that staff work together within the directorate and across the wider association.
• To ensure a provision of high-quality services to service users in line with the organisational ethos and objectives.
• To support and contribute to the resourcing of interventions for residents in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the individuals personal developmental support plan, risk management plan and service protocols.
• To induct new residents into the accommodation, ensuring the terms of the licence agreement is understood and all health and safety issues fully explained.
• To comply with fire safety and evacuation procedures.
• To respond to emergency situations that arise in all support [Employer hidden] supported accommodation properties and understand the on-call process.

General

• Represent YMCA with professionalism and compassion and maintaining a positive and inclusive public image.
• Participate in supervision, appraisal and learning and development, taking responsibility for maintaining the knowledge and skills required for this role.
• Take responsibility for your own health and safety and that of others, reporting any risk promptly.
• Conduct reasonable requests by Housing management, the Head of Housing or CEO.

Key Working Relationships

• Work with external agencies such as local authorities, and internal departments to ensure Housing operations compliance.
• Represent [Employer hidden] in multi-agency meetings and case conferences.
• To safeguard children and adults at risk of harm, in accordance with local and national guidelines and procedures., Undertaking best practice, and conducting our legal and moral duties to respond to related concerns, disclosures, or allegations appropriately.
• Attend night team meetings, achieve goals, targets, and actions within a trimly manner.

Scope of the Role and Limits of Authority

People Management

• Provide overnight support, safety monitoring, and responsive support to residents, ensuring a secure and comfortable living environment, responding to emergencies and maintain ambitious standards of service delivery.
• To be confident in your own person management, including lone-working and to adhere to the lone-working policy.
• To devise, review and update developmental support plans, record events and observations and keep appropriate records as require in the service.

Delegated Responsibilities and Authority Limits

• Responsibility of resident behaviour management during night hours to aid eviction reductions by using trauma informed measures, using code of conducts and restorative practise measures.
• To recording and achieving objectives, support hours, targets, and compliance and to development in any underperforming areas.

Specialist Resources

• Ensure accurate record-keeping across multiple IT platforms.
• Keep up-to-date and understand new polices, social and supported housing laws and regulations ensuring compliance for [Employer hidden].
• Adhere to the Housing support guide to aid support of service users.
• Achieve KPI targets to enable the monitoring, evaluation and progress made to help service users to thrive and move onto independent living.
• To have CIH Housing Level 2 qualification or equivalent to aid support service delivery.

Information and Communication Resources

• Ensure you are sharing recording vital information and communication, achieving objectives, support hours, targets, and compliance.
• Take responsibility for own personal development and learning and participate in on-going training as directed for the maintenance and development of relevant skills required within the job role, including attendance at team meetings and respective supervision meetings.

Legal Regulatory and compliance responsibility

• Maintain [Employer hidden]’s compliance with all housing legislation, regulatory requirements, and quality standards.
• Ensure compliance with Safeguarding legislation and organisational safeguarding policies and follow guidance from relevant regulatory bodies as required.
• Ensure compliance with UK GDPR, and organisational data protection policies.
• Ensure compliance of the [Employer hidden] Resident Support Guide.

Person Specification

Essential Desirable

Education • Prepared to undertake the CIH • Minimum CIH Housing Level 2

and level 2 qualification within 12 qualification or equivalent.

Qualifications months of appointment.

• Strong knowledge of housing • Proven experience within

legislation and safeguarding supported housing.

Knowledge practices. • Knowledge and understanding

and • Excellent communication, and of the welfare benefits system.

Experience organisational skills. • Experience within the YMCA

• Experience of establishing and movement.

maintaining effective working • Understand compliance of

relationships with other agencies housing legislation, regulatory

and professions requirements, and quality

• Ability to work independently and standards.

manage crisis situations. • Experience of giving benefit

advice and maximising income.

• Experience of demonstrating

compliance for external

regulatory inspections and/or

accreditations.

Key Skills • Ability to collaborate with staff and • Able to respects the Christian

and managers and to continuously Ethos of the YMCA and uphold its

Abilities improve. values.

• Develops positive and respectful • Good working knowledge of data

working relationships with protection and information

colleagues and stakeholders and security.

manages sensitive situations with • Excellent spoken and written

professionalism and empathy. communication skills with an

• Communicates information clearly elevated level of diligence.

and appropriately for different • Demonstrate an elevated level of

audiences, using accessible professional credibility, integrity,

formats and adapting approach and emotional resilience.

based on feedback. • Excellent organisational skills

• Plans and prioritises tasks with the ability to keep things

effectively to meet agreed simple.

deadlines, seeking support or • Safeguarding knowledge and

adjustments where needed. experience.

• Collaborates effectively within a

diverse team, values different

perspectives and contributes to a

positive and inclusive working

environment.

• Navigating charity policies and

c ompliance requirements.

Personal • Commitment to equality, diversity, • Values collaboration and respect

Attributes and inclusion in all aspects of work for different perspectives.

and understanding of how it applies • Open to learning and continuous

to own role. development.

• Understanding and commitment to

equality, diversity and inclusion for

staff, services users, and

stakeholders.

Other • Flexibility to occasionally work outside standard hours, including evenings, weekends and/or bank holidays with advance notice and support provided.

• A strong command of Microsoft Office including Word, Excel, and PowerPoint, SharePoint

• Ability to travel to various locations as required for the role. The organisation will consider reasonable adjustments and alternative arrangements to support this requirement.

• Subject to a satisfactory Enhanced with Children’s barred list DBS disclosure.

Employee Declaration

I confirm that I have read, understood, and agree to the expectations outlined in this job description.

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