Cabin Crew

🔒 Confidential Employer
Posted 23 April 2026
LOCATION
Guernsey
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Hospitality
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Safety Procedures Communication Teamwork Emergency Procedures Passenger Wellbeing

FULL DESCRIPTION

As a member of Aurigny’s Cabin Crew, you are the face of our airline and a vital part of our safety-critical operation. You will play a key role in ensuring the safety, security and comfort of our passengers while delivering warm, professional and memorable customer service across our network.

Key Responsibilities

  • Carry out all safety, security and emergency procedures in accordance with CAA regulations and Aurigny operating procedures
  • Maintain full responsibility for cabin safety and passenger wellbeing throughout the flight
  • Participate in pre-flight briefings and safety checks
  • Respond calmly and effectively to abnormal and emergency situations

Customer Experience

  • Deliver outstanding customer service, ensuring every passenger feels welcomed, cared for and valued
  • Support passengers with additional needs, families, unaccompanied minors and nervous flyers
  • Handle challenging situations with professionalism, empathy and confidence

Onboard Service

  • Provide food, beverage and duty-free service to a high standard
  • Promote and sell onboard products in line with company procedures
  • Maintain accurate handling of onboard sales and stock

Team & Professional Standards

  • Work collaboratively with flight deck and cabin crew colleagues as one team
  • Act as a positive role model, representing Aurigny’s brand, values and uniform standards
  • Maintain excellent personal presentation and professional conduct at all times

Essential Skills & Behaviours

  • Understands that safety and security are at the heart of aviation
  • Is passionate about delivering exceptional customer service
  • Enjoys working with people and creating positive passenger experiences
  • Remains calm, focused and resilient under pressure
  • Communicates clearly, confidently and professionally
  • Shows respect for different cultures, backgrounds and individual needs
  • Builds strong working relationships and thrives in a team environment
  • Takes pride in representing Aurigny and our island community

Desirable Experience

  • Previous customer-facing experience (aviation, hospitality, retail or similar)

Professional & Regulatory Requirements

  • Aged 18 or over at the start of employment
  • Fluent in spoken and written English
  • Holder of a valid passport with the right to travel
  • Ability to obtain an Enhanced Police Disclosure
  • Provision of a verifiable five-year employment history
  • Suitable references to obtain an Airside Pass
  • Flexibility to work rostered shifts including early starts, late finishes, weekends and public holidays
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