Volunteer Café Assistant

🔒 Confidential Employer
Posted 23 April 2026
LOCATION
Barnsley
TYPE
Volunteer
LEVEL
Entry-level
CATEGORY
Hospitality
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Food Safety Cash Handling Beverage Preparation Hygiene Protocols Teamwork

FULL DESCRIPTION

The Volunteer Café Assistant supports the daily operations of a cafe by providing customer service, preparing and serving food and drinks, and maintaining a clean and organised environment. They are involved in various tasks, including taking orders, preparing beverages (including coffee), serving food, handling cash, and ensuring the cafe is tidy and well-stocked.

Main Duties & Responsibilities:

  • Prepare and serve food and beverages, ensuring high-quality presentation.
  • Operate the till, handle cash and card payments, and maintain accurate records.
  • Follow all food safety and hygiene protocols.
  • Assist in setting up and closing down the café, ensuring cleanliness and readiness.

Customer Service & Engagement

  • Provide friendly, welcoming, and efficient service to all customers.
  • Be knowledgeable about menu items and assist customers with any dietary requirements or allergens.
  • Support hospice fundraising efforts by engaging with customers about initiatives where appropriate.

Food Safety & Hygiene

  • Adhere to Level 2 Food Safety in Catering requirements.
  • Follow HACCP procedures and maintain food temperature logs.
  • Assist in allergen management by following supervisor-led allergen procedures and communicating dietary information to customers.
  • Assist in stock rotation and monitor use-by dates.
  • Ensure all areas of the café meet hygiene and cleanliness standards.

Teamwork & Support

  • Work closely with the Café Lead to ensure smooth daily operations.
  • Support volunteers and new team members with guidance and encouragement.
  • Assist in training and supporting volunteers in daily café operations.
  • Assist with stock management and reporting any shortages.

General

  • Respect confidentiality applying to all Hospice areas.
  • Maintain an awareness of all relevant legislation and Hospice policies/procedures and act in accordance with them.
  • Maintain an awareness of personal responsibilities as defined by the Health & Safety at Work Act 1974, thus maintaining a safe working environment.
  • Through the appraisal system and in conjunction with your manager identify personal and professional development needs. Participate in suitable training courses and mandatory training within the Hospice as identified and required.
  • Carry out any other duties deemed appropriate to the post by Hospice Management

Other Responsibilities

  • To undertake any other duties, commensurate with the role as required by the Hospice.
  • To act as an ambassador of the Hospice, maintaining honesty, integrity and trustworthiness at all times.
  • The post holder will be expected to maintain strict confidentiality at all times.
  • The post holder will ensure that they are aware of and apply health and safety and fire precautions.
  • The post holder will ensure that clinical risk management and safeguarding procedures and relevant good practice guidelines are followed at all times.
  • The post holder is to ensure data protection is maintained at all times.
  • The post holder will be flexible in terms of working hours in order to meet service needs.
  • The post holder will support the Hospice as required, across the range of duties as appropriate within the grading of this post. In the context of rapid and ongoing change within the Hospice, the above responsibilities represent the current priorities and requirements for the post. These priorities will develop and evolve over time. Any significant changes will be the subject of full communication and consultation with the post holder.
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