Community Wellbeing Team Manager
SKILLS
FULL DESCRIPTION
To lead, co-ordinate, manage and expand our Community Wellbeing Team services for children and families and to ensure the smooth running of these services. To jointly oversee the delivery of services from the Phoenix Youth Centre by [Employer hidden — view at passion-project.co.uk] and by other partner organisations.
Job Title:
Community Wellbeing Team Manager
Salary:
£33,280 - £37,440 per annum depending on qualifications and experience
Hours of work:
Full time - 35 hours per week, Monday to Friday, 9.30am to 5.30pm (with one hour for lunch which is unpaid) Occasional evening work required (with a corresponding later start time or possibility to claim time off in lieu)
Location:
Phoenix Youth Centre, Tadworth
Responsible to:
Emotional Wellbeing and Mental Health Manager
Responsible for:
Wellbeing Coordinators and Senior Wellbeing Coordinators x 6 Office Administrator (Phoenix Youth Centre) x 1
Background to [Employer hidden]’s Emotional Wellbeing and Mental Health (EWMH) Services provide role:
one-to-one and group-based support for children and young people experiencing emotional wellbeing challenges. Our services are delivered in schools and in community settings across East Surrey. We work in partnership with other charities and our local NHS trust, and our funding is principally from Mindworks Surrey – the county-wide mental health service commissioned by NHS and Surrey County Council commissioners.
Job Purpose:
To lead, co-ordinate, manage and expand our Community Wellbeing Team services for children and families and to ensure the smooth running of these services. To jointly oversee the delivery of services from the Phoenix Youth Centre by [Employer hidden] and by other partner organisations.
Main Service Management & Development Responsibilities:
- To develop, oversee and expand existing service provision to meet the requirements of the EWMH services contract with Surrey Wellbeing Partnership. Services will be designed around the iThrive framework to deliver information, advice and early intervention for children, young people and families. They will build on existing [Employer hidden] services.
- To work with the EWMH Manager to develop and implement a business plan across community services.
- To manage a team of practitioners and an office administrator, including carrying out regular one-to-ones, annual appraisals, setting objectives and development and training.
- To be the first point of operational contact for the Community Wellbeing Team, including supporting practitioners with risk management and reporting.
- To work collaboratively and effectively with partners across the Surrey Wellbeing Partnership and Mindworks Alliance to keep up to date on and respond to local and emerging needs, to take referrals or refer on/signpost and to share good practice.
- To promote and publicise the Community Wellbeing Team and EWMH services among relevant agencies, referrers, service users and potential service users.
- To manage administration linked to the recruitment and induction of new staff.
Service Delivery/Administration
(Community Wellbeing Team Manager 03.06.24)
- To manage referrals into the Community Wellbeing Team and ensure that appropriate data is recorded accurately and kept up to date.
- To liaise with families and other professionals about referrals and service provision.
- To jointly oversee the Phoenix Youth Centre so that it is staffed and appropriately maintained to support delivery of both [Employer hidden] services and services delivered by other organisations.
- To report to and liaise with the EWMH Manager regarding the delivery of the service.
- To ensure that client complaints are investigated and dealt with appropriately.
- To work with the EWMH Manager to identify and manage safeguarding and other risks and to liaise with the Designated Safeguarding Lead in line with [Employer hidden] protocols and team operational process.
- To contribute to the development and delivery of training and parent/carer workshops as and when required.
Service Monitoring & Evaluation
- To set up and maintain appropriate record keeping systems in line with data protection requirements.
- To ensure service outcomes and outputs are effectively monitored and evaluated and prepare service statistics in conjunction with EWMH Manager and Mindworks Delivery Manager.
- To produce reports on activity, impact and outcomes plus provide input to the wider [Employer hidden] Annual Impact Report.
- To produce client case studies for internal and external communication purposes.
Other
- Any other duties are required to be performed within the grade and renumeration of the role.
- We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults). We require you to understand and demonstrate this commitment and attend any required training.
Annual Leave – Five weeks plus bank holidays. Holidays increase after two years' service to a maximum of six weeks after six years' service. The holiday year runs from 1 April to 31 March each year.
Benefits - The post holder will be entitled to free use of the [Employer hidden] fitness centre in Redhill and half price YMCA childcare for dependents. There is free parking available at [Employer hidden] sites. [Employer hidden] also operates a Bike to Work Scheme.
Pension - There is a [Employer hidden] pension scheme - details available on request.
PERSON SPECIFICATION: Community Wellbeing Team Manager
(Community Wellbeing Team Manager 03.06.24)
Qualifications, Education & Training:
A professional level 5 or 6 qualification in youth work, social work, education, therapeutic services or management
IT literate with a working knowledge of Microsoft Office packages
Knowledge and understanding of key employment and data protection legislation
Excellent verbal and written communication
Business management and administration qualifications
Mental Health First Aid Training
Experience
Knowledge and experience of working in emotional wellbeing and mental health services
Minimum of two years' experience of working with children, young people and families
Experience of managing people including appraisals and setting objectives
Experience of partnership work in the Voluntary and Community Sector, and with educational establishments
Practical experience of working in a busy role, responding to queries, prioritising, managing deadlines and problem solving
Using IT systems and packages
Working as part of a team and on own initiative
Experience of recruiting staff
Abilities, skills and attitude
Effective listening skills and demonstrates empathy whilst holding professional boundaries
Excellent interpersonal and customer service skills, customer focussed with the ability to communicate effectively with a diverse range of people
(Community Wellbeing Team Manager 03.06.24)
Professional approach and commitment to providing a high-quality service
Ability to plan, organise and prioritise workload to meet deadlines
Ability to relate well with colleagues, service users and other professionals
Maintain a high level of confidentiality and discretion at all times
Ability to remain calm under pressure
Ability to demonstrate a methodical, organised and flexible approach to work
Attention to detail
Ability to multi-task
Other requirements
Subject to a satisfactory Enhanced (with Barring) DBS disclosure
Commitment to the values, aims and mission of [Employer hidden]
Understanding and commitment to equality, diversity and inclusion for staff, services users and stakeholders