Assistant Manager – Bilton

About the role

As Assistant Shop Manager, you will support the Shop Manager in the day-to-day running of the store, helping to create a welcoming and well-presented shopping environment while delivering excellent customer service. You will play an important role in maximising income through effective merchandising, stock management, and maintaining high retail standards.

Working closely with staff and volunteers, you’ll assist with shop operations including opening and closing procedures, cash handling, and ensuring compliance with health and safety and safeguarding requirements. You will also collaborate with the wider retail team to maintain consistent standards, support stock flow, and contribute to a positive, community-focused retail experience.

About you

You are a motivated and customer-focused retail professional with experience in charity, commercial, or independent retail, ideally at assistant manager level or above. You have strong communication and organisational skills, a keen eye for visual merchandising, and the ability to work both independently and as part of a team.

Confident in achieving sales targets and identifying opportunities to increase income, you bring good numeracy, stock management, and IT skills, including experience with EPOS systems and Microsoft Office. You are comfortable working in a fast-paced environment, managing multiple tasks, and supporting both staff and volunteers.

With an interest in fashion, vintage, and sustainable retail, you are passionate about delivering great customer experiences while upholding high standards of compliance, safeguarding, and data protection. You are collaborative, adaptable, and committed to supporting the organisation’s values, diversity and inclusion, and ongoing learning and development.

How we look after you

• We put people first in all that we do, which includes our own team
• Wellbeing and resilience support with a dedicated team by your side
• Flexible and hybrid working for many roles
• A supportive and caring environment
• Opportunities to grow, develop and progress, with culture of lifelong learning
• Benefits include 8% employer pension contribution, enhanced family leave and pay, generous annual leave, staff discount on our online shop, shopping and lifestyle discounts platform.

How to apply:

• Please click Apply and you will be forwarded to the vacancy page on our website. Click on the role and this will open the application form.
• Download and read through job description (via the ‘Downloads’ section at the top of the advert) as you will need to tell us how you meet the essential requirements of the role.
• Make sure you answer all supplementary questions as part of your application otherwise your application will be automatically rejected.
• We recommend reading the application pack “Joining Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s” and browsing the “Join our team” pages of our website, which will provide lots of useful information about what it’s like working for us and how the recruitment process works.
• Did you hear about this role from a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.