Lead Project Manager

Summary

The Lead Project Manager is a key member of the Transformation team, responsible for contributing to the delivery of functional objectives, always modelling the [Employer hidden — view at passion-project.co.uk] behaviours, and demonstrating a Postmaster first mindset.

The Lead Project Manager will manage and lead projects end to end, working cross functionally to deliver business solutions, ensuring that the critical success factors are met while scope, time, quality and cost of the projects are maintained. Demonstrating strong senior stakeholder management skills to ensure that communication is clear and concise, and deliverables are progressed, contributing towards overall programme and portfolio outcomes. They will embody a culture of inclusion, continuous improvement, and high performance, with a key focus on delivery.

What to expect

The Lead Project Manager is a key member of the Transformation team, responsible for contributing to the delivery of functional objectives, always modelling the [Employer hidden] behaviours, and demonstrating a Postmaster first mindset.

The Lead Project Manager will manage and lead projects end to end, working cross functionally to deliver business solutions, ensuring that the critical success factors are met while scope, time, quality and cost of the projects are maintained. Demonstrating strong senior stakeholder management skills to ensure that communication is clear and concise, and deliverables are progressed, contributing towards overall programme and portfolio outcomes. They will embody a culture of inclusion, continuous improvement, and high performance, with a key focus on delivery.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role you will have experience working within franchise or branch roll out programmes and have a background in complex, fast-paced agile organisations.

As a Lead Project Manager you will have demonstrable experience of leading on the delivery of project milestones to achieve key objectives. In addition to this, the ideal candidate will have:

• Worked within a multi-site retail business
• Extensive experience in delivering and successfully managing transformation change projects.
• Experience of running change management projects in flexibility and within framework standards and timescales
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Experience in establishing successful, cross-functional stakeholder relationships.

About us

At [Employer hidden] Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [contact hidden]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

What we can offer you

[Employer hidden] Pension Plan

Automatic enrolment into our competitive defined contribution (DC) pension scheme, with a default contribution rate of 5% from employees and 9% from [Employer hidden]. You can increase your contributions to receive up to a maximum 12% employer contribution.

Discounts

Access to our benefits platform, offering discounts across hundreds of retailers, helping you save on groceries, fashion, dining out, holidays and much more.

Workplace wellbeing

Access to our Employee Assistance Programme (EAP) and a multitude of wellbeing resources including exercise videos, meditation, free recipes, budgeting and spending tools.

Cycle to work scheme

Our Cycle2Work scheme allows you to hire a bike (can include accessories too). Repayments are taken from your gross salary, so you benefit from savings in National Insurance and tax.

Life cover

[Employer hidden] offers a death in service benefit to all colleagues which provides a lump sum payment to your beneficiaries if you were to sadly pass away whilst in [Employer hidden] employment.

Colleague insurance discounts

Exclusive discounts available on the likes of our travel insurance, car insurance and pet insurance.

Digital GP services

Access to unlimited 24/7 remote GP appointments, physiotherapy, and other essential medical services.

Voluntary flexible benefits

A selection of optional flexible benefits to suit your needs, including a Health Cash Plan, Private Medical Insurance (PMI), Dental Insurance and more.

Benenden Health Healthcare

The option to join Benenden Health, which completements NHS services by providing access to diagnostics, treatment, surgery, physiotherapy, wellbeing support, GP 24/7 and much more.

Season Ticket Loan

The option of an interest-free loan of up to £7,500 to help spread the cost of your season ticket commuting.

Fulfilling your potential

The only way our business can move forward is if we support our people in moving themselves forward. That’s why we’re constantly adding to the learning and development opportunities we have available.

So, join us and you’ll discover plenty of scope for personal development and professional progression, with formal training, mentoring, secondments, and a learning catalogue of over 400 online courses. You’ll also have regular reviews with your line manager, and our focus on internal promotion means you’ll find lots of opportunities to advance your career.

Our typical recruitment process

Our recruitment process may vary depending on the role, but typically, you can expect these steps:

Lead Project Manager

Location: Wood Street

Reference number: 18720