Product Support Manager

Summary

Within the Mails, Parcels & Payments team, our Product Management function will be responsible for managing mails product verticals including PUDO, Buy-In Branch, International and Digital. Overseeing all aspects of commercialisation, product development, implementation, in-life management and operational performance, they will work closely with the Carrier Account Managers to translate carrier commercial strategy and ambition into [Employer hidden — view at passion-project.co.uk] propositions.

The Product Support Manager will be responsible for supporting the Product Managers across all their vertical products. They will assist in coordinating activities across multiple functions, ensuring propositions are delivered effectively and performance is monitored. They will have the opportunity to support with Proposition Design, provide input on pricing and promotional strategies as well as work with a range of internal stakeholders within the business. This would be a great opportunity for someone looking to build a career in product management.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 

•    25 days annual leave (rising to 30 after 2 years), plus bank holidays 
•    Up to 10% on target bonus opportunity
•    Generous pension scheme with minimum 9% employer contribution
•    Access to 24/7 digital GP services and our Employee Assistance Programme
•    6 x Life assurance and income protection after 12 months service
•    Over 400 online courses, mentoring, apprenticeships, and development programmes
•    Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role, you will need to have experience in Product Support ideally within a similar sector: In addition you will possess:

•    Experience in establishing successful, cross-functional stakeholder relationships
•    A good understanding of proposition design and customer journey
•    Knowledge and experience of parcel networks and OOH delivery models
•    Experience working in a fast paced commercial environment
•     The ability to ideate and develop new ideas whilst being innovative to drive performance
•    Knowledge of working with data & analytics to both drive decisions & inform evaluation

About us

At [Employer hidden] Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk.

What we can offer you

[Employer hidden] Pension Plan

Automatic enrolment into our competitive defined contribution (DC) pension scheme, with a default contribution rate of 5% from employees and 9% from [Employer hidden]. You can increase your contributions to receive up to a maximum 12% employer contribution.

Discounts

Access to our benefits platform, offering discounts across hundreds of retailers, helping you save on groceries, fashion, dining out, holidays and much more.

Workplace wellbeing

Access to our Employee Assistance Programme (EAP) and a multitude of wellbeing resources including exercise videos, meditation, free recipes, budgeting and spending tools.

Cycle to work scheme

Our Cycle2Work scheme allows you to hire a bike (can include accessories too). Repayments are taken from your gross salary, so you benefit from savings in National Insurance and tax.

Life cover

[Employer hidden] offers a death in service benefit to all colleagues which provides a lump sum payment to your beneficiaries if you were to sadly pass away whilst in [Employer hidden] employment.

Colleague insurance discounts

Exclusive discounts available on the likes of our travel insurance, car insurance and pet insurance.

Digital GP services

Access to unlimited 24/7 remote GP appointments, physiotherapy, and other essential medical services.

Voluntary flexible benefits

A selection of optional flexible benefits to suit your needs, including a Health Cash Plan, Private Medical Insurance (PMI), Dental Insurance and more.

Benenden Health Healthcare

The option to join Benenden Health, which completements NHS services by providing access to diagnostics, treatment, surgery, physiotherapy, wellbeing support, GP 24/7 and much more.

Season Ticket Loan

The option of an interest-free loan of up to £7,500 to help spread the cost of your season ticket commuting.

Fulfilling your potential

The only way our business can move forward is if we support our people in moving themselves forward. That’s why we’re constantly adding to the learning and development opportunities we have available.

So, join us and you’ll discover plenty of scope for personal development and professional progression, with formal training, mentoring, secondments, and a learning catalogue of over 400 online courses. You’ll also have regular reviews with your line manager, and our focus on internal promotion means you’ll find lots of opportunities to advance your career.

Our typical recruitment process

Our recruitment process may vary depending on the role, but typically, you can expect these steps:

5. Second interview

For some roles, we might invite you for a second interview.

6. Job offer

If you’re successful, we’ll send you a job offer.

7. Onboarding

Once you’ve accepted the offer, we’ll carry out onboarding and background checks.

8. Induction

You’ll take part in an induction process, so you know what to expect.

1. Apply online

Apply online, including your personal details and uploading your CV.

2. Application review

Our Talent Acquisition team will review your application.

3. Phone interview

For some roles we might invite you to a phone interview with a member of the TA team, so we can find a little more about you.

4. First interview

The hiring manager will review a shortlist and we may invite you to a face-to-face interview at one of our sites, or a video interview using Microsoft Teams.

5. Second interview

For some roles, we might invite you for a second interview.

6. Job offer

If you’re successful, we’ll send you a job offer.

7. Onboarding

Once you’ve accepted the offer, we’ll carry out onboarding and background checks.

8. Induction

You’ll take part in an induction process, so you know what to expect.

1. Apply online

Apply online, including your personal details and uploading your CV.

2. Application review

Our Talent Acquisition team will review your application.

3. Phone interview

For some roles we might invite you to a phone interview with a member of the TA team, so we can find a little more about you.

4. First interview

The hiring manager will review a shortlist and we may invite you to a face-to-face interview at one of our sites, or a video interview using Microsoft Teams.

5. Second interview

For some roles, we might invite you for a second interview.

6. Job offer

If you’re successful, we’ll send you a job offer.

7. Onboarding

Once you’ve accepted the offer, we’ll carry out onboarding and background checks.

8. Induction

You’ll take part in an induction process, so you know what to expect.

Product Support Manager

Location: Wood Street

Reference number: 18615