Performance Optimisation Specialist
SKILLS
FULL DESCRIPTION
Salary: Competitive plus comprehensive benefits package
Grade: 3B
Reporting Line: Performance Optimisation Manager
Contract Type: Permanent
Location: Wood Street, London/Hybrid
Summary
The Performance Optimisation Specialist is a key member of the Retail Enablement team, responsible for contributing to the delivery of functional objectives, always modelling the [Employer hidden — view at passion-project.co.uk] behaviours and demonstrating an Operator first mindset. Acting as a trusted advisor, the Performance Optimisation Specialist will share their expertise in in-life enablement and performance optimisation, demonstrating best practice across the management and support of products and services in the retail channel.
The Performance Optimisation Specialist will support the delivery of the in-life enablement and optimisation approach for products and services, working within agreed priorities to translate performance insight into targeted enablement activity. They will embody a culture of inclusion, continuous improvement, and high performance, with a key focus on delivering effective, proportionate enablement activity that supports adoption, meets contractual and commercial requirements, and drives sustained in-life performance.
What to expect
The Performance Optimisation Specialist is a key member of the Retail Enablement team, responsible for contributing to the delivery of functional objectives, always modelling the [Employer hidden] behaviours and demonstrating an Operator first mindset. Acting as a trusted advisor, the Performance Optimisation Specialist will share their expertise in in-life enablement and performance optimisation, demonstrating best practice across the management and support of products and services in the retail channel.
The Performance Optimisation Specialist will support the delivery of the in-life enablement and optimisation approach for products and services, working within agreed priorities to translate performance insight into targeted enablement activity. They will embody a culture of inclusion, continuous improvement, and high performance, with a key focus on delivering effective, proportionate enablement activity that supports adoption, meets contractual and commercial requirements, and drives sustained in-life performance.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes: • 25 days annual leave (rising to 30 after 2 years), plus bank holidays • Up to 10% on target bonus opportunity • Generous pension scheme with minimum 9% employer contribution • Access to 24/7 digital GP services and our Employee Assistance Programme • 6 x Life assurance and income protection after 12 months service • Over 400 online courses, mentoring, apprenticeships, and development programmes • Access to our benefits platform for exclusive discounts & savings
Click here for a detailed overview of our benefits
What you’ll need to succeed
To be successful in this role, you will need to have experience using performance data, insight and feedback to identify issues, inform actions and support decision making: In addition you will possess: • Excellent interpersonal skills with the ability to adapt communication styles and collaborate cross-functionally to drive successful outcomes and business decisions • Experience contributing to the delivery of operational improvement activity within a Customer or Retail environment • A trusted advisor with the ability to apply knowledge of their own specialism as well as knowledge of related areas • Commercial business acumen with the ability to make data-driven business decisions • Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives • Experience in establishing successful, cross-functional stakeholder relationships • Demonstrable experience of leading on the delivery of project milestones to achieve key objectives
About us
At [Employer hidden] Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.
If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk.
What we can offer you
[Employer hidden] Pension Plan
Automatic enrolment into our competitive defined contribution (DC) pension scheme, with a default contribution rate of 5% from employees and 9% from [Employer hidden]. You can increase your contributions to receive up to a maximum 12% employer contribution.
Discounts
Access to our benefits platform, offering discounts across hundreds of retailers, helping you save on groceries, fashion, dining out, holidays and much more.
Workplace wellbeing
Access to our Employee Assistance Programme (EAP) and a multitude of wellbeing resources including exercise videos, meditation, free recipes, budgeting and spending tools.
Cycle to work scheme
Our Cycle2Work scheme allows you to hire a bike (can include accessories too). Repayments are taken from your gross salary, so you benefit from savings in National Insurance and tax.
Life cover
[Employer hidden] offers a death in service benefit to all colleagues which provides a lump sum payment to your beneficiaries if you were to sadly pass away whilst in [Employer hidden] employment.
Colleague insurance discounts
Exclusive discounts available on the likes of our travel insurance, car insurance and pet insurance.
Digital GP services
Access to unlimited 24/7 remote GP appointments, physiotherapy, and other essential medical services.
Voluntary flexible benefits
A selection of optional flexible benefits to suit your needs, including a Health Cash Plan, Private Medical Insurance (PMI), Dental Insurance and more.
Benenden Health Healthcare
The option to join Benenden Health, which completements NHS services by providing access to diagnostics, treatment, surgery, physiotherapy, wellbeing support, GP 24/7 and much more.
Season Ticket Loan
The option of an interest-free loan of up to £7,500 to help spread the cost of your season ticket commuting.
Fulfilling your potential
The only way our business can move forward is if we support our people in moving themselves forward. That’s why we’re constantly adding to the learning and development opportunities we have available.
So, join us and you’ll discover plenty of scope for personal development and professional progression, with formal training, mentoring, secondments, and a learning catalogue of over 400 online courses. You’ll also have regular reviews with your line manager, and our focus on internal promotion means you’ll find lots of opportunities to advance your career.
Our typical recruitment process
Our recruitment process may vary depending on the role, but typically, you can expect these steps:
Performance Optimisation Specialist
Location: Wood Street
Reference number: 18590