Deputy Manager (Stockmoor Lodge)

Do you like to connect with people, make a difference and do the right thing?

[Employer hidden — view at passion-project.co.uk] is an award-winning not-for-profit care provider across the South West. When people think about care, they think of the [Employer hidden] Group

We are proud to state that we are a disability confident employer.

Everything we do at [Employer hidden] is underpinned by our four core values:

• Connecting with people
• Making a difference
• Doing the right thing
• Embracing change

By living these values, we ensure that we keep our commitment to delivering high-quality, tailored care to support and enrich the lives of our customers.

Join our Stockmoor Lodge Team, part of the [Employer hidden] Group, in Bridgwater.

As Deputy Manager you are required to be focused on making sure the level of care your service provides goes beyond just professional standards and statutory, regulatory, and legal requirements: you will ensure customers receive a [Employer hidden] Group standard of service that exceeds their expectations and exemplifies the skills of your team.

You provide inspirational leadership, operational excellence, and daily management to your team, understanding that they are central to the achievement of outstanding standards of care. You will undertake staff appraisals and supervisions to support team members’ development and help them to take responsibility for their own development and career pathway within the [Employer hidden] Group.

You monitor the wellbeing of each customer/service user ensuring all staff are supported and always promote independence and well-being by ensuring that customers/service users’ personal, psychological, and social care needs are met.

You support the Registered Manager to deliver performance and workforce targets, and ensure quality objectives are met and maintained. You will take responsibility for the service in the Registered Manager’s absence and will lead by example.

You embody the organisational values of connecting with people, making a difference, doing the right thing, and embracing change, and will be seen as a role model by your colleagues and team. You advocate for your service, staff, and customers/service users, representing their views and ensuring their voice is heard.

You promote a culture of continuous innovation and improvement, involving your team in service development and improvement, setting clear direction and expectation, and communicating a shared purpose that you will support your team to work towards.

What we’re looking for (experience, knowledge, qualifications):

• Demonstrable experience of working at a supervisory, or deputy level within a Health and Social Care setting.
• Experience of effectively managing people and delivering performance.
• The ability to build high performing teams.
• Knowledge of organisational effectiveness and operations management.
• Experience of implementing and monitoring quality improvement programmes or change project throughout the project lifecycle to business as usual.
• Understanding of governance systems and structures including audits
• Demonstrable understanding of relevant legislation, e.g., Health & Social Care Act, CQC regulations, employment, al Health at Safety at Work, Fire, Environmental Heath
• Level 4 in Leadership and Management in Health & Social Care, or equivalent leadership and management qualification. Where this is not held, enrolment and completion of the qualification, within the timescales specified by the training provider is required.
• Maintains continuous professional development (CPD) with attendance and completion of mandatory, and additional training as required for the role

What you’ll get:

• Salary: £33,644.52
• Full induction + funded Health & Social Care qualifications
• Free DBS & uniform
• Blue Light Card (15,000+ discounts)
• Wagestream – access wages before payday
• £350 Refer-a-Friend bonus (uncapped!)
• Wellbeing support & recognition awards

Apply now to speak to our friendly recruitment team!

[Employer hidden] Limited is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are an Equal Opportunity employer and welcome applications from all individuals. As this position involves “regulated activity” (as defined by the Safeguarding Vulnerable Groups Act 2006) an Enhanced DBS check will be undertaken.

It’s a criminal offence for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. [Employer hidden] is committed to the safeguarding and promoting the welfare of adults and children at risk.