Junior Customer Success Manager - Paid Search / Paid Media
🔒 Confidential Employer
Posted 23 April 2026
LOCATION
London
TYPE
Full-time
LEVEL
Entry-level
SALARY
£35,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Customer Support
Paid Search
PPC
Paid Media
CRM
Communication
Problem-solving
FULL DESCRIPTION
Junior Customer Success Manager - Paid Search / Paid Media
Our client, a high-growth Paid Search Platform and is looking for a Junior Customer Success Manager to support a scalable, digital-first customer experience. This is a hands-on role focused on delivering fast, high-quality support, improving processes, and helping customers get maximum value from the product.
You'll work closely with CSMs across onboarding, support, and lifecycle activity, playing a key role in a high-volume customer environment.
The Role
- Act as the first point of contact with clients
- Support onboarding and product adoption, guiding customers on best practice
- Escalate complex issues to internal teams where needed
- Contribute to customer communications, QBR materials, and digital campaigns
- Help build and optimise automated workflows and CS processes
- Maintain accurate customer data and track engagement metrics
What We're Looking For
- Experience in a customer-facing support or success role
- Experience in Paid Search / PPC / Paid Media from Tech, Agency or Client Side
- Strong written communication and problem-solving skills
- Comfortable using CRM/support tools
- Organised, proactive, and detail-oriented
- Interest in automation, AI, and improving efficiency
A great opportunity for someone looking to build a career in Customer Success within a fast-paced, scaling business.
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