Customer Success Manager - Paid Search / Performance Media

🔒 Confidential Employer
Posted 23 April 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Marketing
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Paid Media Digital Marketing Campaign Optimisation ROI Customer Success Account Management

FULL DESCRIPTION

Customer Success Manager - Paid Search / Performance Media

Our Client is a fast-growing Performance Platform working with major global brands and is hiring a Customer Success Manager to drive value across a portfolio of customers. You'll own key client relationships end-to-end, ensuring strong adoption of the platform, delivering commercial outcomes, and identifying opportunities for growth through upsell and renewal.

  • Own and manage a defined book of customers
  • Drive platform adoption and demonstrate ongoing value
  • Act as the main point of contact for senior client stakeholders
  • Advise on best practices, workflows and performance reviews
  • Identify and manage risk, renewals and growth opportunities
  • Work closely with Sales, Marketing and Product teams
  • Maintain accurate customer records and activity tracking
  • Provide customer insight and feedback internally

- Background in paid media, digital marketing or performance marketing - Strong understanding of campaign optimisation, measurement and ROI - Comfortable managing senior stakeholders - Commercial mindset with experience driving renewals and growth - Analytical and data-driven - Experience working with media agencies is a plus - Customer Success or Account Management experience preferred

- 35 hour working week - Hybrid and flexible working - Commuter contribution - Enhanced parental leave - Employee wellbeing programme - Generous holiday allowance - Annual wellbeing budget - Sustainability-focused workplace

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