Senior Technical Programme Manager - Integrations

# Senior Technical Programme Manager – Integrations

This role is a critical programme management function within [Employer hidden — view at passion-project.co.uk]'s Integrations team, responsible for keeping our growing portfolio of technical integrations on track from first conversation through to live, BAU-ready delivery.

The bulk of your time will be spent:

• Programme managing new integrations end-to-end from discovery through to BAU handover owning timelines, scope, dependencies, and stakeholder communication throughout
• Leading customer and vendor engagement for integrations acting as the primary point of contact for NHS trusts, health systems, and EHR vendors, translating technical complexity into clear, confident communication
• Driving requirements clarity and prioritisation ensuring engineers always have well-defined, unambiguous work to build against, and that nothing gets lost between a customer conversation and a Jira ticket
• Collaborating closely with the Product team flagging where new integrations have implications for product scope, user experience, or platform architecture, and ensuring those decisions get made at the right level rather than falling through the cracks
• Owning and continuously improving integration processes and documentation setting the standard for how we deliver and hand over integrations at scale
• Managing a broad integration portfolio actively running 3–5 concurrent integrations while keeping a wider portfolio of programmes tracked, visible, and unstuck
• Getting hands-on where needed supporting testing, troubleshooting, and ad-hoc problem-solving to keep programmes moving
• Leading high-priority internal Tech initiatives beyond integrations, you'll take ownership of the most strategically important projects within the Tech org, helping to transform how we work and driving meaningful internal impact

✅ What Experience You’ll Bring to the Team

• Minimum 3 years as a Technical Programme Manager or Delivery Manager, working directly with engineers and external customers
• A track record of getting up to speed quickly in highly technical domains in [Employer hidden] terms this means that you're comfortable reading API specs, can hold your own in a conversation about HL7/FHIR or network configurations, and know how to ask the right questions when you don't know the answer
• Proven ability to manage multiple concurrent projects as part of a broader programme of work comfortable with complexity, ambiguity, and competing priorities
• Experience working in a fast-growing start-up or scale-up environment, where process is still being built and ownership is expected
• Experience engaging directly with enterprise customers or external system vendors managing expectations, navigating complexity, and keeping relationships on track
• Healthcare integrations experience is a plus but not a requirement; a genuine appetite to learn the domain is what matters

What We’re Looking For

• A highly self-aware, driven individual with a genuine desire to learn and keep improving
• Excellent verbal and written communication equally comfortable in a technical deep-dive with engineers and a progress update with a Trust's IT director
• Strong programme and project management fundamentals you know how to structure work, surface dependencies early, and keep things moving without needing to be chased
• A pragmatic completer-finisher you care about getting things across the line and aren't too precious to get your hands dirty to make that happen
• Fluent in the tools of the trade (e.g. Jira, Confluence) and proactive in leveraging AI tools (e.g. Claude) to work smarter and share that with the team
• Someone who thrives with direct access and visibility this role reports to the CPO and requires the maturity and judgment that comes with that

Skills & Attributes

• Comfortable operating in a fast-paced, high-growth environment willing to learn, adapt, and help build the plane while flying it
• Proactive and action-oriented you don't wait to be told; you identify problems and move on them
• High integrity with a strong commitment to patient safety and ethical practices
• Naturally collaborative you default to openness, bring people with you, and know when to escalate
• Strong attention to detail without losing sight of the bigger picture
• Resilient under pressure integrations are complex, customers are demanding, and timelines slip; you stay calm and keep the programme moving

How We Work

We empower everyone at [Employer hidden] to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first.

To thrive here, you’ll need a can-do attitude and an action-oriented approach, along with a willingness to learn and grow through open feedback.

We’re a hybrid team, with offices in London, Denmark, Germany, and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet-friendly space. Some roles are fully remote, depending on the team and responsibilities.

What You’ll Get

• Annual Leave & Holidays 25 days annual leave + up to 8 UK bank holidays Option to buy or sell holidays
• Remote Working Flexible remote options Remote working stipend
• Financial Benefits Employee stock options 4% pension on full basic pay ️ 4x salary life insurance
• Health & Wellness Private health insurance 4 months full pay for birthing parent* 4 weeks full pay for non-birthing parent* Sick pay
• In-Office Perks (London HQ) Free daily lunch Pet-friendly office
• Other Benefits £500 L&D budget per person Cycle to work scheme
• Via Smart Health: ‍⚕️ 24/7 GP appointments Mental health support Nutrition & fitness advice Second opinions & health checks

In Return for Your Hard Work

• A competitive compensation package (base + stock options), with half-year and annual performance reviews
• The chance to work on patient-first, system-level healthcare challenges in one of Europe’s leading healthtech companies
• Opportunities for growth and leadership we want you to challenge the status quo, own your impact, and continue developing, with our full support

Diversity at [Employer hidden]

We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences.

We’re committed to equal opportunity hiring regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.

Safer Recruitment

We are committed to safer recruitment practices. As [Employer hidden] is a CQC registered company, a Disclosure and Barring Service (DBS) check will be required for all roles.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.