Domiciliary Care Manager
SKILLS
FULL DESCRIPTION
Domiciliary Care Manager
The role is to lead and manage domiciliary care operations, ensuring high-quality, person-centred support for elderly and vulnerable clients in their homes. Oversee staff, compliance, care delivery, and stakeholder relations while driving service excellence. Full training, induction, and support provided prior to commencing work
JOB OVERVIEW
The role is to lead and manage domiciliary care operations, ensuring high-quality, person-centred support for elderly and vulnerable clients in their homes. Oversee staff, compliance, care delivery, and stakeholder relations while driving service excellence. Full training, induction, and support provided prior to commencing work
Duties and Responsibilities:
Service Management & Leadership
- Manage the daily operations of the domiciliary care service
- Provide strong leadership, supervision, and support to care staff
- Foster a positive, professional, and values-driven culture
- Ensure effective rota planning and staffing levels to meet client needs
Quality & Compliance
- Ensure compliance with all relevant legislation, regulations, and standards
- Maintain readiness for inspections and audits
- Implement and monitor policies, procedures, and best practice
- Investigate incidents, complaints, and safeguarding concerns and take appropriate action
Care Delivery
- Oversee care assessments, care planning, and regular reviews
- Ensure care is person-centred, safe, and responsive to individual needs
- Monitor service quality through spot checks, audits, and feedback
Staff Management & Development
- Recruit, induct, train, and retain care staff
- Carry out supervisions, appraisals, and performance management
- Identify training needs and support ongoing professional development
- Ensure staff competence, compliance, and wellbeing
Client & Stakeholder Relationships
- Build and maintain positive relationships with clients, families, and professionals
- Act as a point of contact for enquiries, concerns, and feedback
- Liaise with external agencies, commissioners, and healthcare professionals
Administration & Financial Management
- Manage service budgets and cost controls
- Ensure accurate record-keeping and reporting
- Monitor KPIs, occupancy levels, and service growth opportunities
Skills & Competencies
- Strong leadership and people-management skills
- Excellent communication and interpersonal abilities
- Sound knowledge of domiciliary care regulations and best practice
- Ability to manage competing priorities in a fast-paced environment
- Problem-solving and decision-making skills
- IT literacy and confidence with care management systems
Qualifications & Experience
- Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards)
- Proven experience in domiciliary or social care management
- Experience of managing staff teams and regulated services
- Knowledge of safeguarding, risk management, and quality assurance
Personal Attributes
- Compassionate, professional, and client-focused
- Resilient and adaptable
- Organised and detail-oriented
- Committed to continuous improvement and high-quality care