Development Coach
SKILLS
FULL DESCRIPTION
Development Coach
Support the Operational Team Leader using established escalation routes for technical matters to reach timely and quality outcomes. Lead the technical development of Corporate Services Document Management within Administration Services to support in the delivery of MPS divisional strategies. Ensure corporate service support teams are appropriately trained in order to meet SLA's and stakeholder expectations, flexing and adapting to meet scheduled and unexpected peaks of activity. Provide cross departmental support where required to ensure KPIs are met and service standards are maintained. Build relationships with key stakeholders internally and externally to maximise operational effectiveness. Review and embed industry best practice through process and systems reviews.