Senior IT Analyst

Salary:

£35 - 40k Depending on experience

Reports To:

Head of Service Delivery

Basic Functions:

Escalation & Support

• Serve as the highest point of escalation for technical issues across desktop, infrastructure, and cloud environments.
• Provide Level 2/3 support for desktops, laptops, mobile devices, and Microsoft 365 applications.
• Respond to helpdesk tickets and ensure timely resolution of complex issues.
• Participate in out-of-hours support on a rota basis.

Project Delivery

• Lead infrastructure projects including server installations, cloud migrations, network upgrades, and cybersecurity implementations.
• Manage full project lifecycle: planning, deployment, testing, documentation, and client handover.
• Support deployment and user adoption of Microsoft Copilot and other AI productivity tools.

Additional Duties and Responsibilities:

Security & Compliance

• Implement and manage endpoint security protocols including MFA, antivirus, and vulnerability management.
• Conduct regular security audits and ensure compliance with internal and external standards.
• Collaborate with the Cyber Security team to identify and mitigate risks.

Client Engagement

• Act as a technical point of contact for key clients, providing consultancy and strategic advice.
• Communicate technical issues in simple, clear terms to non-technical stakeholders.

Mentorship & Development

• Mentor Level 1 and 2 engineers and apprentices, fostering technical growth and best practices.
• Lead internal training sessions and contribute to documentation and knowledge sharing.

Knowledge, Skills and or Abilities Required:

Essential:

• Minimum 5 years in IT support or infrastructure, with at least 2 years in a senior or Level 3 role.
• Experience leading IT projects from initiation to completion.
• Strong troubleshooting, documentation, and communication skills.
• Clean UK driving licence and own vehicle.

Expert-level knowledge of:

• Microsoft 365, Azure, Intune, Autopilot
• Windows Server (AD, DNS, DHCP, Group Policy)
• Networking (firewalls, routers, switches, VLANs, VPNs)
• Virtualisation (Hyper-V, VMware)
• Backup and disaster recovery solutions
• Cybersecurity tools and principles

Educational and Previous Experience Recommendations:

• Microsoft Certified: Azure Solutions Architect / Administrator / M365 Expert
• Watchguard
• VMware Certified Professional (VCP)
• ITIL Foundation

Package:

Holidays: 20 days annual leave plus 8 bank holidays. Birthday off. Staff may choose either Christmas Eve or New Year's Eve as an additional paid day off. (This is currently under review)

Pension: Company contributes to employee pension scheme, subject to eligibility and statutory requirements.

Maternity/Paternity: Statutory maternity and paternity leave provided, with potential for enhanced support based on tenure and role.

PDP'S & training: Quarterly Personal Development Plans (PDPs) and regular 1:1 meetings to support career growth and training needs.

Themed social and charity days/team building: Organised social events such as race days, bowling nights, and charity-themed activities to promote team bonding.

Mental Health/referral program: Access to professional mental health services and referral programs for confidential support.

Uniform: Uniform includes 5 branded tops, 1 fleece, and 1 jacket provided upon joining and refreshed as needed.

Free drink and food: Complimentary snacks, hot and cold drinks, filtered water, and occasional paid lunches including breakfast options.

Onsite Parking: Free onsite parking available with easy walking access to the town Centre.

Charity payments: Company supports local charities chosen by staff, with regular fundraising and donation initiatives.

Employee of the month: Monthly reward vouchers distributed to staff in recognition of outstanding performance or contributions.

Sick pay: Paid sick leave available after probation period, subject to attendance triggers and company policy.

Death in Service: Death in service benefit provided to eligible employees, offering financial support to nominated beneficiaries.

Workforce Engagement: Company fosters a culture of engagement through regular feedback, recognition, and inclusive decision-making.

Environmental Policies: Commitment to sustainability through recycling initiatives, responsible printing practices, and energy awareness.

Flexible working: Hours permitted as long as adequate team coverage is maintained and operational needs are met.

Electric car scheme: Electric car salary sacrifice scheme available to eligible employees, supporting green commuting options.

Health Care: After 3 months - declared on P11D

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Only local candidates need to apply.