Senior Commissions Manager

Job Description

This is an exciting time to join and lead the Commissions team at Three. Reporting into the Head of Operational Assurance, this role will manage and lead the Commissions team, ensuring that Commissions payments are made on-time, accurately, and that Commissions processes are clear, documented and regularly challenged.

Following delivery of a new IT transformation, this role will lead on continued improvements in the commissions system, implementing efficiencies and working with technical teams to ensure the system is fit for purpose and adapting to meet new demand.

The successful candidate will drive change within the team, ensuring that Three is driving the maximum value from our Commissions systems and partners.

The role has a dual focus- inwardly, managing and motivating an excellent operational team; outwardly, managing stakeholders across multiple functions and driving awareness of the central role that Commissions play in Three’s business.

Responsibilities:

• People Management - Being a dedicated people manager, managing our people to deliver on their goals. Developing the team, both in their current role and looking forward to the future of their careers. Being able to look around the team and define the skills needed to deliver on all Commissions workstreams.
• Understanding Processes - Developing confidence that all team processes are documented, updated and understood. Making those processes function successfully, now, through Transformation and in to the future. The successful manager should understand all processes, be able to continually challenge and improve those processes, and importantly be able to explain those processes and the value added around the business.
• Explaining Performance - Reviewing the team’s function and redesigning KPIs based on the true value-add of the team. Developing those KPIs from a verified set of data into simple, instructive indicators of performance that create clear actions for the team and the wider business.
• Growing the Function - Assessing the current focus areas of the team, and discovering new Commissions processes where the team can add further value. Being able to describe all elements of Commissions processes around the wider business.

Qualifications

• Proven successes in people management and performance improvement.
• In-depth knowledge of the Telecommunications industry, knowledge of Commissions is particular an advantage.
• Strong SQL skills.
• Proven ability to develop stakeholder relationships and to positively influence change.
• An ability to quickly review data, identify issues and opportunities, and quickly move to action.