Customer Communications Executive

🔒 Confidential Employer
Posted 23 April 2026
LOCATION
Newbury
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Marketing
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Marketing Communications Campaign Delivery Customer Communications Creative Briefs Brand Guidelines Stakeholder Management Performance Optimization

FULL DESCRIPTION

This role supports the delivery of customer communications across the Consumer Value Brands (CVB) VOXY, SMARTY and TalkMobile. You will be helping to bring campaigns and propositions to life across channels such as email, SMS and app messaging. Working closely with the Customer Communications Manager, CVB teams, vendor partners and creative agencies, the role helps translate campaign plans into clear, engaging communications for customers.

Job Description

This role supports the delivery of customer communications across the Consumer Value Brands (CVB) VOXY, SMARTY and TalkMobile. You will be helping to bring campaigns and propositions to life across channels such as email, SMS and app messaging. Working closely with the Customer Communications Manager, CVB teams, vendor partners and creative agencies, the role helps translate campaign plans into clear, engaging communications for customers.

You will support the development and delivery of customer campaigns, ensuring communications are on brand, customer-first and delivered effectively. The role is a great opportunity to build experience in customer communications, developing skills in briefing, campaign delivery and performance optimisation within a fast-paced marketing environment.

What you’ll do

  • Support the delivery of customer communications across email, SMS and app channels, helping translate plans into clear and engaging customer messaging.
  • Work with CVB and cross-functional teams to develop customer communications that support brand campaigns, propositions and commercial priorities.
  • Assist in the development of creative briefs for agencies and support the review of creative outputs to ensure communications are clear, accurate and on brand.
  • Help develop customer messaging that balances brand tone with clear and compelling calls to action.
  • Support campaign delivery by coordinating timelines, approvals and stakeholder feedback to ensure communications are delivered smoothly.
  • Work closely with CVM and insights teams to review campaign performance and support the application of learnings to future activity.
  • Liaise with Legal, CVB and vendor teams to ensure communications meet compliance requirements and brand guidelines.
  • Support the ongoing optimisation of customer communications by applying best practice and insights from previous campaigns.

Qualifications

Who you are

  • Experience in marketing communications within a B2C environment
  • Strong organisational skills with the ability to manage multiple tasks and deadlines
  • High attention to detail, particularly when reviewing customer communications and campaign assets
  • Curious and eager to learn, with an interest in developing skills in customer communications and marketing
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