RCS & Verification Account & Product Manager

Job Description

Within Wholesale, the Growth Business is responsible for building the next generation of messaging and digital communication services — including RCS, RBM and Verification. These capabilities underpin a new wave of rich, secure and interactive business messaging experiences for brands, digital platforms, enterprises and OTT partners.

The Account & Product Manager for RCS, RBM & Verification plays a key role in managing day‑to‑day relationships with ecosystem partners, supporting product performance, enabling innovation, and helping scale these fast‑growing propositions. This is a hands-on role focused on managing commercial relationships, driving product improvement, supporting trials and use‑case development, and ensuring that partners receive a high‑quality experience as we grow adoption of these new technologies.

You will be at the heart of our innovation agenda, supporting the scaling of rich media messaging, conversational commerce and trusted identity services across the UK market.

Key Roles & Responsibilities

• Manage day‑to‑day commercial and operational relationships with RCS/RBM messaging partners, aggregators, CPaaS providers, OEMs and Verification customers.
• Act as the primary point of contact for partner queries, service discussions, reporting needs and roadmap alignment.
• Monitor traffic, campaign activity, template use, API utilisation and commercial performance to identify growth opportunities.
• Support contract renewals, pricing reviews and commercial negotiations led by the Senior Commercial Manager.

Product Management – RCS, RBM & Verification

• Manage product performance, adoption and lifecycle for RCS, RBM and Verification services.
• Track KPIs including delivery quality, throughput, template performance, engagement and partner usage.
• Feed insights into product roadmaps, highlighting opportunities for feature enhancements, new capabilities and platform improvements.
• Collaborate with Product and Technology teams to support development, testing, onboarding and configuration for new functionality.

Innovation, Use-Case & Campaign Development

• Identify new use‑cases across conversational commerce, customer engagement, authentication, fraud prevention and identity.
• Support partner pilots, concept trials, early feature adoption and proof‑of‑concept testing.
• Work closely with commercial, technical and marketing teams to help shape go‑to‑market approaches for new RCS and Verification propositions.

Operational Excellence & Issue Management

• Monitor performance of RCS, RBM and Verification services across delivery, rendering, throughput and API stability.
• Triage and track partner‑reported issues, working with technical teams to ensure timely and high‑quality resolution.
• Maintain dashboards, reports and internal updates covering traffic, performance, adoption and customer experience metrics.
• Support readiness activities for upgrades, new channels, new templates, OEM changes or partner integrations.

Cross‑Functional Collaboration

• Work closely with Sales, Product, Technology, Operations, Billing, Security and Regulatory teams.
• Represent the partner and customer voice in internal discussions, ensuring product and platform decisions align with market needs.
• Provide insight for commercial planning, investment cases and wider Growth Business initiatives.

Qualifications

Job Requirements, Knowledge & Experience

• Experience in telecoms, messaging, OTT, CPaaS or digital platforms.
• Understanding of RCS and RBM messaging, conversational commerce or digital engagement channels.
• Familiarity with verification, identity or authentication services (e.g., SMS OTP, token‑based identity).
• Strong account management or product management experience with partners or customers.
• Analytical capability and experience working with product KPIs and performance dashboards.
• Excellent communication and stakeholder management skills.