Creative Agency Account Manager

Job Description

The ultimate purpose of the role, achieved by using your expert knowledge, skills, ability and personality. To achieve this, be pro-active at all times: bring energy, share ideas and help make this a team that talented people want to be a part of.

This role is about much more than simply keeping projects on time and on budget. You will be a highly organised problem solver with the ability to work without supervision and the person to whom the team gravitates for clarity on timings, ways of working and the requirements of the brief. You will have the gravitas and sensitivity to be able to have difficult conversations with senior individuals, as well as the ability to enforce and expect accountability from your team.

What you’ll do

• Plan projects in advance, working closely with the creative director and resource manager to assign responsibilities, plot key milestones and identify risks & dependencies. Advise on those risks & managing them proactively by working up & presenting options. Ensure learnings from previous projects are applied.
• Track your timing plans tenaciously and keep them updated as things change, ensuring that the project team are fully updated, where required. Insist on disciplined delivery. Be reactive and nimble in the application of processes, with the ability to spot the need for flexibility and pivot where necessary. Be constantly alert to potential challenges and obstacles and solve them in advance before they become problems. Work with the creative director and the creative production manager to support projects once they go into production, in particular by managing feedback rigorously but sensitively. Demonstrate throughout a passion for the creative work and for embracing new & diverse ways of working.
• Maintain an in-depth knowledge of how we’re tracking against time and money. Monitor/manage the budget so that it is commensurate with the objectives & opportunity. Bring awareness at all times of what’s in and out of scope and flag any potential over-burn before it occurs. Strive to increase efficiency, through smarter ways of working.
• You will be able maintain quality whilst helping the team to deliver to short deadlines and fast turn-round times. You will build strong collaborative relationships with the rest of the IHA team maintaining the focus on creative excellence and work that works well. You’ll also develop positive relationships with marketing and other roles that brief the IHA, helping them to help the IHA generate quality work.
• Based on your clear understanding of all the brands in the stable and the creative ambition of the IHA, you will support agreed ways of working across the team so that each member of the team is able to work efficiently and effectively. You’ll make good use of internal systems, tools and processes which enable the team to excel and you’ll ensure all your time is recorded in REBUS. Finally, you’ll demonstrate behaviours that encourage respect across all functions of the IHA and show due regard for timelines, budgets and other constraints inherent in the brief.

Qualifications

• Proven track record managing multi-channel creative campaigns.
• Brilliant commercial tracking.
• Experience in driving forward big ideas and working with stakeholders, creative people and producers in implementing them.
• An in-depth knowledge of the creative and design process as well as an interest and understanding of the production process.
• Ability to take and interpret creative briefs
• Can read and translate media schedules in order to know how to service the creative process