Communications Deployment Executive

Company Description

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with [Employer hidden], that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why [Employer hidden]

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Job Description

The purpose of this role is to build communications across multiple channels and deliver them to our customers. You will be responsible for working cross functionally to build and execute multi-format communications, ensuring they are received by our customers and reporting on performance.

You will work closely with the Campaign Managers and stakeholders across the business to advise on how communications should be built within each channel, suggesting optimisations to improve effectiveness, customer experience and performance. You will be responsible for the build and delivery of communications, monitoring results, and providing insight to inform ongoing improvements.

What you’ll do

• Develop communications across multiple channels: Utilise the Webex Platform to design, build, and deploy personalised and dynamic emails, SMS, push notifications, and RCS communications, ensuring optimal customer engagement.
• Manage campaign schedules, ensuring flawless execution with a strong attention to detail to eliminate errors.
• Execute multi-format communications: Combine drag-and-drop tools, HTML coding, and advanced conditional logic to create dynamic and interactive emails, SMS, and other communication formats.
• Ensure campaign accuracy and compliance: Validate all campaigns against detailed requirements, meticulously reviewing content and logic to guarantee error-free execution.
• Identify opportunities to develop the platform capability: Identifying opportunities to enhance tools, processes and functionality to continually improve the quality and impact of customer communications. Build a roadmap of enhancements and work cross-functionally to deliver against the plan.
• Manage secure data transfers: Occasionally handle the upload of data to the Webex platform via SFTP servers, ensuring accuracy and security in data transfer processes.

Qualifications

Who you are

Genuine interest in customer engagement – you’re a comms geek; when you see a company do something innovative in this space – you’re excited and your mind starts wondering how and what we can do to top that for SMARTY.

Thrives in a fast-paced, ever-changing environment, with the ability to quickly learn new systems and address technical challenges efficiently.

Previous technical understanding of Marcomms tools & systems desirable. Ability to build in a drag & drop tool and HTML with an understanding of how to build audiences in a data tool

Exceptional organisational skills

Excellent stakeholder management skills

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Additional Information

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [contact hidden] for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.