Regulatory Lead

Company Description

Location: London Speechmark (Hybrid)

Working hours: Full time 37.5 hours per week – Mon to Fri

*Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with [Employer hidden — view at passion-project.co.uk], that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why [Employer hidden]

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Job Description

We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.

The Legal Counsel/Regulatory Lead supports the day-to-day regulatory activities of [Employer hidden]. The role involves providing high-quality, expert, practical, legal and regulatory advice across [Employer hidden]'s consumer and enterprise business, enabling regulatory compliant customer propositions and communications. The role supports the design and delivery of compliant customer journeys and contributes to embedding regulatory governance in commercial decision making.

The Legal Counsel/Regulatory Lead acts as a trusted advisor to  commercial, product and marketing teams, translating complex regulatory obligations into clear and actionable guidance. You will business partner and act as a key regulatory advisor on consumer-facing proposition design, terms and conditions and communications.

The ideal candidate will be a qualified lawyer or experienced regulatory advisor with experience in UK consumer protection law and Ofcom regulatory frameworks. They should have an understanding of telecoms products, customer journeys and the regulatory and legal frameworks that govern them. The role demands exceptional communication skills and gravitas, the ability to influence cross-functional stakeholders, and a proven track record of successfully designing and implementing compliant product journeys and governance frameworks. KPIs include customer journey compliance, regulatory sign-off SLA, enforcement risk management, and integration compliance.

What you’ll do

Regulatory implementation: Support the design, development and delivery of compliant customer journeys, propositions, and communications across [Employer hidden] consumer and business brands, ensuring compliance with Ofcom and CMA roles. Ensure that approach aligns to strategic goals.

Advisory & Documentation: draft, review and approve customer-facing materials ensuring they meet business and regulatory requirements. Provide specialist expert counsel on consumer law and regulation.

Commercial Governance: Participate in proposition and pricing approval forums, ensuring regulatory and legal issues are identified early and managed effectively.

Integration Compliance: Support the integration of Vodafone and Three consumer products and systems, identifying regulatory risks and ensuring consistent compliance standards are applied across legacy businesses.

Stakeholder Engagement: Work collaboratively  with colleagues in Legal, Regulatory Policy, Product, Marketing and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery.

Regulatory Enforcement support: Assist in management regulatory engagement, investigations and complaints, preparing legal responses and briefing materials as required.

Continuous Improvement: Help evolve playbooks, templates, and guidance notes to improve consistency, efficiency and understanding of regulatory requirements across the business.

Qualifications

Who you are.  

Qualified lawyer or experienced regulatory advisor with experience working within a specialist legal/regulatory delivery team advising on UK consumer protection law and Ofcom regulatory frameworks.

Understanding of telecoms products, customer journeys, and the regulatory and legal frameworks that govern them.

Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale. Skilled in balancing compliance requirements with commercial and operational realities.

Experience in regulatory enforcement, including advising on complaints, investigations and dispute resolution.

Proven ability to interpret legal, regulatory, and technical requirements and be provide be involved in complex legal/regulatory workstreams related to product integration, proposition development and go-to-market delivery and a track record of successfully designing and implementing compliant product journeys and governance frameworks.

Additional Information

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Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [contact hidden] for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

 #[Employer hidden]