Lettings Franchise Support Administrator

Lettings Franchise Support Administrator

- Cleckheaton - Office Based
- £26,000 - £28,000 per annum, dependent on experience
- 23 Days Holiday + Bank Holidays + Birthday Day Off
- Excellent working culture and office environment with regular company socials/events
- Additional Benefits – Company Pension, Perkbox Rewards & Benefits, Paid for Training Qualifications & Certifications

Due to the nature of our roles, candidates must have a full Right to Work in the UK, residing within a commutable distance to Cleckheaton. Please note that our client cannot offer visa sponsorship for overseas candidates.

RESPONSIBILITIES:

• Handle enquiries from tenants, Franchisees and their teams.
• Assist with the set-up of new rental properties on internal systems, ensuring high levels of accuracy and readiness for tenancy processing.
• Process move-ins for new tenants, ensuring all relevant paperwork is issued and the set-up of direct debits & deposits is carried out in accordance with legal & company standards.
• Entering payments received onto the client accounting system, ensuring they are correctly allocated.
• Process notices and move-outs, providing final rent statements to leaving tenants and managing direct debit cancellations.
• Issue rent increase notices and ensure direct debit collections are modified accordingly.
• Manage, organise and schedule compliance checks, informing franchisees of required works.
• Assist with the recovery of rent arrears under guidance of the Senior Franchise Support Advisor.
• Coordinate with the relevant departments to escalate and resolve any complex queries.
• Attending training courses and conferences to stay up to date with any changes to lettings legislation.
• Administrative responsibilities, including office facilities/operational assistance where required.

SKILLS & EXPERIENCE:

• Customer facing experience via telephone/email, utilising CRM systems and software tools.
• Experience in the Real Estate industry with an understanding of lettings processes and regulations is essential.
• A confident, positive and forward-thinking attitude, with an ability to build quick rapport.
• Exceptional verbal and written communication/administration skills with excellent attention to detail and a high level of accuracy.
• Strong organisational skills with an ability to meet deadlines, manage multiple tasks and prioritise/take ownership of your own work.
• Highly IT literate is essential, with the added advantage of troubleshooting system issues.
• Knowledge of accounting principles in relation to client accounting in Lettings would be beneficial.
• A positive and collaborative approach, with excellent interpersonal skills.

*If you feel you are suitable, please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Matt Pallister.*