Sales Operations Manager

🔒 Confidential Employer

Posted 23 April 2026

LOCATION

London

TYPE

Full-time

LEVEL

Mid-Senior level

SALARY

£70,000 / year

SKILLS

Sales Operations CRM platforms Data Governance Sales Processes Reporting & Analytics Incentive Compensation Commercial Operations Revenue Operations

FULL DESCRIPTION

This vacancy has been filled, but we are always looking for candidates for similar roles. If you are looking for a Sales Operations Manager or similar job, please contact our team or submit your CV

Sales Operations Manager

- Salary: £55,000 - £70,000 pa, DOE - Location: London / Nottingham – Hybrid working model - Benefits: Comprehensive & competitive benefits package - Channel Experience: VAR, IT Reseller, Vendor, Distributor

Roles & Responsibilities:

Sales Governance & Processes:
Define and maintain standardised sales processes, monitoring compliance and create accountability mechanisms to ensure consistent and repeatable execution.
Establish sales governance frameworks, including qualification criteria, pipeline stage definitions, forecasting cadence and activity expectations.
Act as the key liaison between sales, marketing, finance and service teams to ensure process alignment.
Reporting & Analytics:
Develop and maintain dashboards and reporting across pipeline, forecast, quota attainment, activity, revenue and margin.
Deliver regular business insights to sales leadership, finance and executive stakeholders.
Build analytics that support revenue planning, segmentation, targeting and performance optimisation.
Support leadership in Quarterly Business Reviews and strategic sales planning.
Territory & Quota Management:
Work with sales leadership to define territory models, account allocation and segmentation rules.
Administer quota setting processes, workload distribution and annual sales plan deployment.
Monitor and adjust territories and targets as business conditions evolve.
CRM & Workflow Management:
Own and maintain the CRM platform architecture, data structure, fields, rules, workflows and integrations.
Develop and enforce CRM usage policies, ensure high standards of data hygiene, providing training and enablement initiatives where appropriate.
Incentive & Compensation Administration:
Own the administration of sales compensation plans, including logic, calculations, tracking and dispute resolution.
Ensure timely and accurate incentive payment cycles aligned to payroll processes.
Support design and modelling of compensation plans that motivate performance and align with business objectives.
Customer Procurement Portals & Digital Sales Enablement:
Oversee the setup, integration and ongoing management of customer procurement portals, e-commerce tools, CPQ systems, and digital buyer workflows.
Identify improvements to procurement portal usability that reduce friction and improve customer experience.

Skills & Experience:

5+ years’ Sales Operations, Commercial Operations, Revenue Operations or similar role.
Previous experience working within the Channel - VAR, IT Reseller, Vendor, Distributor.
Proven experience designing or optimising sales processes, data governance and reporting frameworks.
Strong knowledge of CRM platforms and supporting SaaS tools.
Excellent communication skills, highly organised, detail-oriented and execution-focused.
Analytical mindset with the ability to translate complex data (using Excel/Sheets, Power BI, etc) into actionable insights for non-technical audiences.
Experience with incentive compensation systems and modelling is advantageous.
Comfortable working across multiple teams and influencing without direct authority.
Proactive, commercially aware and adaptable character.

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