Senior Business Analyst

What You’ll Be Doing

• Lead business analysis activity across the full lifecycle of the Underwriting Workbench programme.
• Build strong relationships with Underwriters and operational teams to understand workflows, challenges, and strategic goals.
• Elicit, analyse and document complex business requirements—ensuring clarity, alignment and traceability.
• Work with Testing teams to ensure all requirements are SMART and testable.
• Shape the future Target Operating Model for underwriting.
• Facilitate workshops with senior stakeholders across underwriting and operations.
• Translate London Market processes (pre-bind, bind, endorsements, renewals, delegated authority) into actionable system and data requirements.
• Collaborate with Architecture and Technology teams to ensure solution alignment with enterprise strategy.
• Support system implementations and configuration.
• Drive process optimisation, automation opportunities, and improvements to data quality.
• Ensure adherence to regulatory and market standards (e.g., Lloyd’s, messaging standards, reporting obligations).
• Provide guidance and mentorship to junior Business Analysts.
• Actively contribute to Business Analysis & Business Transformation team activities.

What We’re Looking For

• Demonstrable experience as a Business Analyst within the London Market insurance sector (ideally within a managing agent).
• Strong understanding of underwriting processes across the end‑to‑end policy lifecycle.
• Experience working on underwriting platforms or workbench implementations.
• Proven track record of delivering large‑scale change or major transformation programmes in complex insurance environments.
• Strong relationships and direct engagement experience with senior Underwriters.
• Excellent knowledge of the London Market ecosystem: Lloyd’s, brokers, coverholders, delegated authority, bordereaux, PPL, and relevant messaging standards.
• Familiarity with BPMN, UML or similar process modelling notations.
• Experience working within Agile and hybrid delivery frameworks.
• Proficiency with tools such as Confluence, Jira, Visio, and Lucidchart.

Skills & Attributes

• Exceptional stakeholder management and influencing skills.
• Ability to operate comfortably at both strategic and detailed levels.
• Strong analytical, problem‑solving and documentation skills.
• Confident workshop facilitator with excellent communication ability.
• Commercial awareness and understanding of underwriting performance drivers.
• Comfortable working in a fast‑paced transformation environment with ambiguity.

Why Join Us?

This role sits at the heart of a major transformation programme and operates closely with the Underwriting Workbench Programme Director in a matrix capacity. As Senior Business Analyst, you will directly shape the future of how our underwriting organisation works—driving efficiency, improving data quality and insight, and strengthening governance and market performance.

If you want to make a tangible impact on underwriting excellence across the London Market, this is the role for you.

Please click here to view Job Description.

If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply.