Duty Manager

🔒 Confidential Employer
Posted 23 April 2026
LOCATION
Glasgow
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Hospitality
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Management Customer Service Hospitality Retail Team Coordination Operational Excellence Communication Supervision

FULL DESCRIPTION

Duty Manager

NIGHTSHIFT DUTY MANAGER - M&S SIMPLY FOOD - GLASGOW CENTRAL STATION

Previous experience in a similar role is essential

Pay Rate: £13.75 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.25 per hour.

Full Time nightshift position 40 hours per week worked flexibly weekdays, weekends and bank holidays 4 days on 4 days off.

About the Role

    Shift Times are scheduled between the hours of 10pm - 8am

    You will have at least 1 year of experience working as a nightshift supervisor / manager in a similar high-volume hospitality or retail role

    Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.

    If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

    We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

    Discover a career with M&S, where quality and excellence meet. Join us in upholding the standards of one of the UK's most beloved brands and contribute to the success of M&S. As part of our team, you'll play a pivotal role in delivering exceptional customer experiences.

    Long Description

    WHY JOIN [Employer hidden — view at passion-project.co.uk] AS A DUTY MANAGER?

    At [Employer hidden], we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

    • 75% discounton your meal while on shift.
    • Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various [Employer hidden] brands and franchises across the UK.
    • Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
    • Continuous Growth:Access award-winning training, apprenticeships(dependent on location) and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
    • Help@Hand App: from shopping discounts , GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
    • Health and Wellbeing Support:Retail Trust, flexible working, comprehensive family-friendly leave.
    • Culture: We value diversity and inclusion at [Employer hidden], and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
    • Activities: Barista Competition, Millie’s Cookies Ice off Challenge.
    • Financial Support:Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

    AS A DUTY MANAGER YOU’LL:

    • Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
    • Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
    • Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
    • Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
    • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
    • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

    Feel like you could belong at [Employer hidden]? Apply now and start the best part of your journey as a Duty Manager!

    [Employer hidden] are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

    #LI-JW1

    Apply now »

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