Student Support Officer

🔒 Confidential Employer
Posted 23 April 2026
LOCATION
Nottingham
TYPE
Full-time
LEVEL
Entry-level
SALARY
£26,200 / year
CATEGORY
Education
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Student Welfare Counselling Crisis Management Communication Skills Programme Development Conflict Resolution Student Support Advocacy

FULL DESCRIPTION

Student Support Officer

We are seeking a compassionate and proactive Student Support Officer to join our educational team. This role involves providing a range of support services to students, addressing their educational, emotional, and social needs. The ideal candidate will have a strong understanding of student welfare and the ability to guide students through their academic journey and beyond.

Key Responsibilities:

  • Student Welfare: Provide support and advice to students on a range of issues including academic progress, mental health, and personal problems.
  • Guidance and Counselling: Offer counselling sessions for students, helping them overcome challenges and achieve their personal and academic goals.
  • Programme Development: Develop and implement programmes that enhance student engagement and support, such as workshops, seminars, and peer mentorship programmes.
  • Liaison and Advocacy: Act as a liaison between students and faculty, advocating for student needs and facilitating communication.
  • Crisis Management: Respond to student emergencies and crises, providing immediate support and coordinating with other professionals as needed.
  • Record Keeping: Maintain accurate and confidential records of interactions with students, monitoring progress and outcomes of support activities.

What We Need from You:

  • Qualifications:
    • A Bachelor’s degree in Education, Psychology, Social Work, or a related field.
    • Additional qualifications or training in counselling, mental health first aid, or student services are highly advantageous.
  • Skills:
    • Strong interpersonal and communication skills.
    • Ability to work empathetically with a diverse student population.
    • Competency in crisis management and conflict resolution.
    • Proficient in programme development and administration.
  • Attributes:
    • A commitment to student welfare and proactive in addressing student issues.
    • Empathetic and confidential in handling sensitive information.
    • Resourceful, with the ability to connect students with external support services when necessary.
  • Experience:
    • Experience working in student support roles within educational institutions.
    • A track record of effective student engagement and support.

What We Offer:

  • A competitive salary of £26,200, along with a comprehensive benefits package.
  • Opportunities for professional development in student support and welfare.
  • A rewarding role making a significant impact on students’ lives and education.
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