Crew Relations Manager Newcastle Airport
SKILLS
FULL DESCRIPTION
You will be joining [Employer hidden — view at passion-project.co.uk] at a time of significant strategic growth, which provides a great opportunity to directly contribute to the TUI Airlines culture for both our customers and our people.
The Customer Delivery team are responsible for the performance of our sizeable and remote esteemed Cabin Crew community to ensure that we deliver a unique and memorable on-board experience for our customers. Reporting into the Cabin Crew Base Manager you will play a pivotal role in driving cabin crew engagement and good employee relations by influencing and ensuring they feel valued and understood.
The role will be based onsite at Newcastle Airport. There will be some requirement to works shift and weekends, so flexibility will be required.
The role will be published until 1st May 2026.
ABOUT OUR OFFER
Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
Community: Get involved with incredible charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
Responsible for the delivery of the defined people and culture strategy, creating a safe and enjoyable working environment for our Cabin Crew community.
Assume responsibility for all aspects of Cabin Crew welfare, people management and employee relations which will include absence management and supporting crew back into the workplace.
Work collaboratively with our HR colleagues you will use your knowledge and experience to ensure that all HR related activity is dealt with effectively whilst balancing a strong colleague centric ethic to achieve the right outcome.
Balancing the needs of the business you will use data analysis and reporting alongside crew feedback to spot trends, recommend solutions and implement changes to ensure that every opportunity is taken to drive a positive culture and engagement.
Play a key role in embedding all training initiatives and people development at your base alongside supporting the on-boarding and mentoring of our Re-joiners and new entrant Cabin Crew each year.
Working in a highly unionised environment you will be an effective communicator and decision maker with natural influencing skills and will demonstrate the ability to interpret and implement policies and procedures whilst identifying areas of improvement.
Flexibility to work variable shift patterns to include weekends and a rota which will be shared a minimum of 4 weeks in advance. You will assume on call responsibilities on a rotational basis.
ABOUT YOU
Employee relation case management: Disciplinary, grievance, absence, and performance.
A proven track record of employee relations expertise gained in highly unionised environment.
Experience in supporting training, inductions, and on-boarding to support colleague engagement.
People and performance management.
Significant colleague satisfaction experience ideally within an aviation environment.
Excellent communication and influencing skills at all levels with the ability to communicate effectively and with impact to front line teams.
A track record of strong analytical expertise and evaluation.
Change management experience in remote teams.
Stakeholder management and influencing skills collaborating with cross functional teams.
Excellent organisation and planning skills, competent in MS Office (Word, Excel, PowerPoint, Outlook).