Retail Manager
SKILLS
FULL DESCRIPTION
Here at [Employer hidden — view at passion-project.co.uk], you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Store Manager at our Clacton On Sea store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
[Employer hidden] offers much more than just a starting salary of £15.34 per hour
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional [Employer hidden] time off
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
- Investment in your development and career progression
- Pension scheme and life assurance.
ABOUT THE JOB
Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership
You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
As technology advances so does [Employer hidden], you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
ABOUT YOU
Proven passion for leading by example and delivering excellent customer service
Confident and fun motivator with a strong drive to achieve goals and sales targets
Comfortable to handle and prioritise multiple tasks in a fast-paced environment and bounce back from challenges
Able to embrace change easily and adapt quickly to new ways of working
Fair and inclusive management style who recognises people are our most valued asset
Skilled mentor who communicates effectively, leads and develops your team and retains talent
Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At [Employer hidden] we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Questions about the job?
Email: [contact hidden]
Please note: For enquiries only. Applications are only accepted online.