Transport Coordinator

Role Overview

The role of the Transport Coordinator is to deliver an efficient and user friendly transport service. This will be done by the following means:-

• Coordinate daily school transport contracts in alignment with company and client requirements.
• Liaise effectively with drivers, parents, and [Employer hidden — view at passion-project.co.uk] Ltd staff to ensure timely and efficient transport planning.
• Monitor transport schedules and respond to any delays or disruptions proactively.
• Prepare, print, sort, and collate all operational and transportation documents required for dispatch.
• Ensure the dispatch of vehicles is timely and fully compliant with contract specifications.
• Track and ensure vehicle compliance
• Assist in monitoring tachograph readings, driver hours, and distance travelled, ensuring accurate records.
• Create and present required transport reports with a high level of accuracy.
• Maintain effective communication with stakeholders to resolve complaints and transport-related issues.
• Contribute to managing transport operational costs within the allocated budget.
• Debrief drivers post-shift to ensure compliance, performance, and identify any issues.
• Ensure the transport operation meets its performance and safety targets, monitoring it and reporting to the [Employer hidden] Ltd Management.
• Prepare reports and present options and recommendations to service users and the [Employer hidden] Ltd Management.
• Support and facilitate the work of the [Employer hidden] Ltd Management.
• Advise on policy and strategic developments and examine business decisions (pricing policy, level of service provision, timetable changes) to assess their impact on passengers.
• Ensure that all operations are carried out in accordance with UK and European Union laws and regulations, and client requirements.
• Manage and supervise staff and vehicles, organise work rotas and coordinate staff training.
• Negotiate and manage agreements and develop new opportunities.
• Minimise disruption and resolve any unscheduled delays, having to make decisions in difficult situations.
• Meet service users and service operators to deal with complaints and areas of concern.
• Analyse results of surveys on passenger/customer satisfaction and start new projects to improve performance [Employer hidden] LTD services and so encourage greater passenger use of particular routes.
• Liaise and negotiate with different stakeholders including planning and highways authorities, residents, councillors/politicians, developers, transport providers and transport commissioners.
• Identify existing and possible future transport problems.
• Maintain a knowledge of the community transport sector and liaise with passenger watchdogs and other professional bodies.
• Set high expectations, evaluating service delivery and reporting to the [Employer hidden] Ltd Management.
• Seek best value in all agreements.
• Encourage and support staff recruitment.
• Sustain own motivation and professional development.
• Maintain required records, support and help to develop policies and procedures.
• Monitor and maintain a healthy, safe and secure working environment, including undertaking or the up-dating of risk assessments for each activity as necessary.
• Provide written and verbal reports as well as statistical and monitoring information.
• Oversee day to day and regular maintenance of all vehicles.
• Work flexible hours, as agreed in advance.
• All duties to be carried out in accordance to agreed policies including Equal opportunities, Health and Safety culture, a customer focused approach and good employee relations.
• Any other reasonable duties and responsibilities agreed by the post holder and [Employer hidden] Ltd Management.