Technical Manager (NEXT Wholly Owned Brands)

Summary

Location | Head Office, Tottenham Court Road, London

Working style | Hybrid

[Employer hidden] Wholly Owned Brands…

Our growing portfolio includes Lipsy, Love & Roses, Friends Like These, Beauty at [Employer hidden] and Seraphine — all available through [Employer hidden].co.uk, connecting with millions of customers across the UK and beyond.

At the heart of our business is a passionate team driven by creativity, innovation, and a shared ambition to deliver exceptional results. We foster a culture where individuality is celebrated, curiosity is encouraged, and challenging the status quo is part of how we grow.

About the Job

You will be a senior strategic leader within the business, managing and developing direct (and indirect) reports within the technical team to deliver against the overall quality assurance strategy. You will operate with a clear, agile focus on ensuring outcomes are aligned with the best interests of both the technical team and the wider business goals. Champion a customer-focused approach, with a commercial eye to safeguard the brand integrity and build customer loyalty. You will maintain high standards ensuring legal, ethical and environmental compliance of our products. Continually drive efficiency to improve business processes, systems, and team performance. In collaboration with the wider management team, you will be setting and driving departmental strategies and projects to build future technical capability.

You will be…

• Managing upwards, delivering Key agendas and objectives to the Technical Director..
• Defining and driving overall quality assurance strategies and KPI’s for the Technical team
• Leading strategic technical projects while contributing to key business-wide initiatives, ensuring the technical team's perspective is represented through effective partnership with internal and external stakeholders.
• Instrumental in driving change through the business to ensure smooth transitions for evolving compliance legislation.
• Managing and developing direct reports through appraisals and regular 1-2-1 meetings
• Coaching the team with expert technical decision making, problem-solving and quality issue resolution skills
• Identifying opportunities to develop the team, working with the L&D team as well as external resources.
• Ensuring product is fit for purpose and compliant with all Legal, Ethical and Safety standards, maintaining a due diligence program and regular fit reviews.
• Utilising clear understanding of legislation and emerging legislation changes.
• Utilising returns data and customer feedback to identify root causes and implement product or process improvements that enhance quality and reduce return rates.
• Working to streamline and improve processes and systems across the Technical department to drive consistency and efficiency.
• Utilising and developing reporting to inform decision-making and action plans
• Cultivating and managing strong relationships with key internal and external stakeholders to align technical standards with business goals.
• Collaborating with the wider [Employer hidden] group to challenge and influence technical policies
• Delivering key supplier communication to ensure understanding of [Employer hidden] WOB Technical standards and procedures, including the [Employer hidden] Code of Practice.
• Onboarding new [Employer hidden] WOB brands, new suppliers, and new starters to the business through comprehensive training and support with business knowledge.

Your Talent…

• Experienced Technical Manager with sufficient experience in a similar role with demonstrable success in a leadership or managerial role.
• Proven ability to build strategy plans, drive strategic projects and streamline processes.
• Able to work in a busy fast fast-paced environment, adaptable and not afraid of change.
• Proficient with the use of Excel and comfortable with the use of other internal systems
• Experience in dealing with a broad supply base, including overseas suppliers.
• Proficient at building effective relationships, communicating and engaging with colleagues, suppliers and external stakeholders at all levels.
• You take a proactive approach to all aspects of your work, with an emphasis on continually seeking opportunities to drive business impact.
• Able to work as part of a team and independently.
• Respecting and supporting others to be part of a positive working environment.
• Approach challenges with courage, being bold with decision-making and acting decisively.
• Taking accountability for your role responsibilities and driving your own development.
• Leads by example and is a good role model for the team, inspiring enthusiasm with your leadership approach

What we can do for you…

• 25% off a huge selection of [Employer hidden], [Employer hidden] Wholly Owned Brands, GAP and Victoria's Secret products & 10% off most partner brands & up to 15% off Branded Beauty
• Hot deals and exclusive offers from over 3,500 retailers through Perks At Work
• We recognise hard work with our company performance-based bonus
• Life Assurance
• Join our [Employer hidden] Sharesave Scheme
• Digital GP Service for help at home
• Lesson the impact with our Annual Travel Card Loan
• Never miss a package and with Direct to Desk delivery
• Bag a bargain at our sample sales
• Hybrid & flexible working across the business to support your work-life balance
• Learn, develop and grow with our personal development plans
• Enjoy more time with friends and family with Early Bank Holiday finishes
• Join in the fun with our year-round office events

Diversity & Inclusion

We recognise that our differences are what make us who we are. We want people to want to work for us and be their true selves. We are dedicated to attracting and developing a talent team, and recognise that all unique backgrounds and experiences contribute to our future success.

We want to create an inclusive and inspiring environment where individuals feel valued and respected, and where people can achieve their full potential and be their very best, whoever they are.

Wellbeing

We believe that wellbeing is having the opportunity to achieve your full potential, cope with day to day pressures, be productive and thrive in all aspects of your life. We encourage a culture that promotes and enables us all to achieve positive wellbeing, by focusing on mental, physical and financial health.

Benefits

• 25% off most [Employer hidden], MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through [Employer hidden])
• 10% off most partner brands & up to 15% off Branded Beauty
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Company performance based bonus
• Early VIP access to sale stock via Direct to Desk
• Life assurance
• Sharesave scheme
• Annual Travel Card Loan
• Sample Sales
• Fantastic L&D opportunities
• Flexi-Hour Scheme
• Direct to Work - Discount online and instore, collect your items the [Employer hidden] day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [contact hidden] (please include 'Workplace Adjustments' in the subject line), or call us on [contact hidden] and leave a voicemail.

What's [Employer hidden]?

#### Apply

Show us what you can do. Submit your application online and our recruitment team will take a first look at your experience and strengths.

#### Inform

Let’s talk. We will get in touch for an initial conversation by phone or video to learn more about you and share what the team is looking for.

#### Review

If you are invited to an interview, you may be asked to present an interview task or portfolio and talk through your experience in a competency based interview. It is also your chance to ask questions and get to know us.

#### Offer

If it’s the right match, our recruitment team will be in touch with a job offer and [Employer hidden] steps. This is where your journey with [Employer hidden] begins.

Team Overview

This is where ideas become incredible collections. Designers, Buyers, Merchandisers, and Technologists collaborate to create products our customers love. You'll spot global trends, strategically balance our range plans and meticulously test quality so every season feels fresh, inspiring and exceptional.