IT Support Technician

Job Purpose

- To keep computer systems running smoothly and ensure users get the maximum benefit from them - Provide excellent support to both our students and staff

Key Responsibilities

• - install and configure computer hardware operating systems and applications
• - monitor and maintain computer systems and networks
• - provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
• - troubleshoot system and network problems, diagnosing and solving hardware or software faults
• - replace parts as required
• - follow diagrams and written instructions to repair a fault or set up a system
• - support the roll-out of new applications
• - set up new users' accounts and profiles and deal with password issues
• - respond within agreed time limits to call-outs
• - work continuously on a task until completion (or referral to third parties, if appropriate)
• - prioritise and manage many open cases at one time
• - rapidly establish a good working relationship with customers and other professionals, such as software developers
• - test and evaluate new technology
• - conduct electrical safety checks on computer equipment.

Person Specification

• - the ability to work well with others
• - knowledge of computer operating systems, hardware and software
• - analytical thinking skills
• - knowledge of engineering science and technology
• - to be thorough and pay attention to detail
• - customer service skills
• - excellent verbal communication skills
• - to be flexible and open to change
• - to be able to use a computer and the main software packages confidently

Experience

• - IT support: 1 year (preferred)
• - Customer service: 1 year (preferred)