Account Manager

🔒 Confidential Employer
Posted 23 April 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Customer Success & Sales
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Account Management Customer Relationship B2B Sales Customer Service Pipeline Management Client Retention

FULL DESCRIPTION

Account Manager

We are expanding and growing at a rapid pace, so we are looking for a driven customer account manager to join our highly successful Customer team. If you excel at working as part of an engaged team that provides exceptional customer experiences, then we are looking for you!

The successful candidate will support the customer team by ensuring client relationships are nurtured and grown by owning retention and upsell of your portfolio of customers. The role reports into the Account Management Team Lead.

You will need to display both passion and knowledge when communicating with customers dealing with additional orders and if mistakes happen, you will need to resolve them as quickly as possible.

The role carries annual targets broken down quarterly/monthly and requires high levels of opportunity and pipeline management skills.

You'll be joining at the most exciting point in the company’s history. In addition, you’ll be joining a supportive, close-knit team where you will have an opportunity to make a name for yourself and progress into a more senior role.

In a nutshell, you’ll be responsible for…

  • Selling against challenging, but achievable targets.
  • Growing existing client accounts and having minimal churn from your portfolio
  • Working fast and efficiently, with high levels of organisation.
  • Providing excellent customer service to give our advisers a great experience.

To succeed, you’ll need…

  • Previous experience of working in a B2B Account Management and customer environment.
  • 2-3 years, working in a customer account management role or equivalent.
  • The ability to build close relationships quickly and develop deep levels of trust that enable you to persuade and influence decision-making.
  • To be passionately committed to going above and beyond for your customers, pulling in whatever resources you need to deliver the best experience for them.
  • The ability to learn on the job and take onboard a lot of information.
  • To be driven to work in a fast-paced, ambiguous, ever-changing start up environment, and can organise & prioritise your work independently.
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