Store Manager

Job Purpose

Inspiring, coaching and supporting colleagues and communities to co-operate for a fairer world.

Proactively growing co-op by developing yourself, each other, store standards and commercial success measures. Cooperate with customers to be clear on service promise delivery and across Co-op to do what matters most in delivering our store purpose. Advocating the Co-op ways of being and Co-op behaviours to build an inclusive culture and bring to life our point of difference in creating a community of co-operators.

Main duties and Responsibilities

Ensure store is safe, legal and operational

• Validating all safe and legal checks and rectify if needed
• Proactively planning operational/customer and financial measures to align with budget/measures to maximize opportunities
• Finding new solutions to commercially grow the store
• Empowering Team Leaders to build confidence to be accountable for the store in your absence
• Recruit team members and manage Employee Relation processes (absence, disciplinary & grievances etc.)
• Speaking up about operational insight and themes to influence future focussed change

Friendly & thoughtful service

• Being proud we’re different, advocating the Co-op difference to members, customer and the community
• Coaching our service promises, to help colleagues put our customers first
• Always being on hand to help - understanding all trading operational requirements of the store and of customer and colleague needs throughout the trading day.
• Supporting with unexpected situations e.g. out of hours call outs
• Ensuring the store is customer ready at all times during the day.
• Empowering your team to use their best judgement with service and respond to queries
• Providing our customers a great shopping experience daily by making things easier and saving them time
• Ensuring best practice and procedures are adopted by colleagues to protect our customers and our brand reputation

Co-operating for a fairer world

• Understanding your stores part in the Co-op strategic community vision and responding to local needs
• Championing Co-op by seeking opportunities from colleagues, customers or members to co-operate for a fairer world
• Collaborating with your Member Pioneer on the development and where relevant the delivery of our Co-op Community Plan
• Forging relationships/networks with your local community
• Being a role model, building excitement and purpose in the team to understand how to get involved in their local community

Embrace change

• Focusing on personal growth to understand opportunities for self- development
• Delivering successful transformation
• Enthusiastically leading our change activities
• Engaging your teams to seamlessly deliver and embed new ways of working
• Speaking up and encouraging the team to provide open and honest feedback on the effectiveness of change activities
• Being future focussed in using industry/local market insight to drive continuous improvement

Engaging with everyone to succeed together

• Enabling an inclusive culture so everyone can speak up and their views are considered making all colleagues feel respected and valued
• Forging strong relationships with colleagues in store and collaborates with surrounding Store Managers and other Co-op businesses and functions
• Adapting your communication style to meet the needs of the colleague or situation to reach a desired outcome i.e. coaching, challenging, engaging
• Passionately develops your teams capabilities by regular training
• Developing your teams through regular and structured performance conversations to stretch their potential which enables a talent plan for the store.

Knowledge, Qualifications, Skills & Experience

Knowledge/Qualifications

• A1 Knowing your key partnerships with customer and community stakeholders.
• A2 Knowledge of legal compliance and store standards i.e. cash management, stock control.
• A3 Understand how to inspire, engage and lead others to improved performance.
• A4 Understanding and analysing commercial documents.
• A5 Knowledge of People management procedures i.e. employee relations, recruitment, training.

Skills

• C1 Coaching others to enable development and deliver sustainable change.
• C2 Inspirational communicator with an ability to use various methods.
• C3 Proactively plans and organises for both routine and change activities.
• C4 Critical thinking and decision making to be able to problem solve in the moment, and for the future.
• C5 Ability to deal with multiple activities at the same time and prioritising where necessary.
• C6 Holds the keys for the stores whilst understanding and supporting the needs of colleagues and customers throughout the trading day.

Experience

• E1 Experience of working in a fast-paced customer service environment.
• E2 Experience of interpreting success measures and develops a plan for remedial action.
• E3 Experience of leading and developing a team.
• E4 Experience of developing new relationships and builds on existing relationship to develop trust and a mutual respect.