Major Incident Manager
🔒 Confidential Employer
Posted 23 April 2026
LOCATION
Sheffield
TYPE
Contract
LEVEL
Mid-Senior level
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Incident Management
JIRA
ServiceNow
Crisis Management
QA
Test
FULL DESCRIPTION
Major Incident Manager
We are looking for a Major Incident Manager to join our team in Sheffield on a contract basis.
Job Description:
- Manage global P1/P2 incidents across complex enterprise systems. - Coordinate technical teams to diagnose defects and validate fixes prior to deployment. - Ensure incidents were correctly logged and tracked through JIRA and ServiceNow. - Provide executive-level incident and quality reporting during crisis management events. - Work closely with QA and Test teams to support validation of defect fixes prior to release.
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