Belfast Client Delivery Partner
SKILLS
FULL DESCRIPTION
Job Description: Client Delivery Partner
Location: Belfast
Team: [Employer hidden — view at passion-project.co.uk] Head Office, reporting to the COO
Role Overview: The Client Delivery Partner is a pivotal role bridging the gap between talent acquisition, resource management, and client satisfaction. You will be responsible for the end-to-end lifecycle of our Belfast-based resources—from initial attraction efforts, recruitment to rigorous onboarding, performance management, ongoing engagement and support, while being first point of contact and escalation for VP’s Belfast based clients.
Key Responsibilities
- 1. Recruitment & Talent Acquisition
- Partner with local Belfast universities and community groups to promote VP roles and build a sustainable talent pipeline.
- Conduct thorough screening and interviewing of candidates to ensure alignment with both client technical requirements and company culture.
- Prepare and share high-quality candidate profiles with clients, highlighting key strengths and suitability.
- Coordinate and organise client-facing interviews, ensuring a seamless experience for both the candidate and the client.
- Proactively action feedback from clients and candidates to refine the recruitment process.
- 2. Onboarding & Compliance
- Coordinate closely with the HR department regarding formal onboarding, comprehensive screening, and background check protocols.
- Ensure all documentation is collected and that specific client-required checks are completed accurately and on time.
- Act as the primary point of contact for candidates regarding contract queries, administrative paperwork and adherence to VP & client policies, including completion of time booking and mandatory training modules.
- 3. Line Management & Consultant Engagement
- Provide dedicated on-the-ground support during the first week of each new Belfast cohort to ensure a smooth transition onto client site. Assign a buddy to all new joiners.
- Lead the performance management process, including regular appraisals and goal-setting, defining additional training needs for all Belfast-based resources.
- Facilitate weekly group check-in sessions to maintain morale, identify blockers, and foster a sense of community and 1-1 meetings as required.
- Plan, coordinate, and attend Belfast-based social and professional events for consultants and clients to strengthen relationships.
- 4. Client Relationship Management
- Serve as the first point of contact for client escalations, resolving issues promptly and maintaining high levels of service delivery.
- Regularly interface with clients to ensure our resource delivery aligns with their evolving project needs.
Preferred Qualifications
- 10+ years of experience in talent management and client-facing delivery roles.
- Strong familiarity with the Belfast local economy, higher education system, community partners and the financial service business landscape.
- Excellent interpersonal and communication skills with the ability to manage diverse stakeholders and urgent demands.
- Highly organised with an ability to manage multiple challenges across recruitment and onboarding, while managing day-to-day delivery.
*[Employer hidden] Global is a fully committed Equal Opportunities, inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.*
Things you need to know:
• To apply, you’ll need to provide us with a CV and answer a few initial questions.
• We’d like to make you aware that if you have not heard back from us within three weeks of the date of application that we will not be progressing your application.