Care Coordinator

Job Title: Care Coordinator

We are seeking an organised, compassionate and proactive Care Coordinator to join our domiciliary care team. You will play a vital role in ensuring high-quality care is delivered to our service users by effectively scheduling care visits, supporting care staff, and maintaining strong communication with clients and families.

Key Responsibilities

• Coordinate and schedule care visits using care management systems
• Match carers to service users based on skills and preferences
• Handle rota planning, including sickness and emergency cover
• Communicate with clients, families and care staff professionally
• Support onboarding and training of care staff
• Monitor compliance with CQC standards and company policies
• Handle enquiries and concerns in a timely, empathetic manner
• Maintain accurate records and reports
• Take part in On Call duties

About You

• Previous experience in domiciliary care coordination (preferred)
• Strong organisational and time management skills
• Excellent communication and people skills
• Confident using scheduling and care management software
• Calm under pressure and able to manage competing priorities
• Knowledge of CQC regulations and care standards
• A compassionate and professional approach
• Must be a driver with a vehicle

You'll have access to:

• NVQ and in-house Training and development for your role and future Career with us
• We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
• Employee Assistance Programme
• Mobile phone and other required tech
• Company pension scheme
• 25 days holiday entitlement + bank holidays on top
• Paid DBS/PVG
• Mileage Allowance
• Service and recognition rewards