IT Technical Support Administrator

Job Summary

Provide customer service and technical support for [Employer hidden] products and services.

Essential Functions

• Troubleshoot, research, and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards.
• Take ownership of customers issues and follow problems through to resolution.
• Work with a diverse design and production teams to investigate, assess and resolve issues.
• Data analysis of customer issues and drive corrective and preventive actions.
• Keep accurate records and document actions and discussions.
• Provide training and educate customers about [Employer hidden] products and services.
• Retain customers through great customer experience and technical support.

Required/Preferred Education and Experience

• 3+ years of experience as IT Support / Technology
• Experience with medical device products - Advantage

Knowledge, Skills and Abilities

• Experience with CRM system (Salesforce a plus)
• Strong client-facing and communication skills in English both verbal and written.
• Strong analytical and reasoning skills to effectively troubleshoot issues.
• Highly organized person with exceptional attention to details, ability to multi-task and work under pressure
• Quick learner with the ability to understand a wide range of issues and topics.
• Self-motivated professional and a high-energy who is excited to be a part of a dynamic team.
• Flexible work hours to support global activity as needed.
• Fluent English - a must, other languages - an advantage (French/Dutch)

Travel Requirements

• 0%

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently