Trainee Housing, Debt & Welfare Benefits Advisor

Job description

| |
| --- | --- |
| Hours of work | 37.5 hours per week |
| Salary | £23,625 per annum |
| Holiday entitlement | 23 days annual leave plus statutory bank holidays |
| Based at | Kettering, North Northamptonshire |
| Accountable to | Advice Services Team Leader |
| Direct reports | None |
| Closing Date | Monday 2nd December at 12pm |

The Role

We are seeking a compassionate and motivated individual to join our Advice Services team as a Trainee Housing, Debt & Welfare Benefits Advisor. This is an exciting opportunity to develop your skills through comprehensive training while making a meaningful impact in the lives of individuals in your community.

Key Responsibilities:

• Provide advice and casework support in housing, debt, and welfare benefits (full training provided).
• Assist clients with identifying needs, setting goals, and taking actions to achieve desired outcomes.
• Support with food parcel allocation and distribution, including record-keeping and reporting.
• Conduct initial client interviews and maintain accurate records using statistical software.
• Advocate for clients with other agencies and authorities to secure necessary support.
• Work collaboratively with team members to ensure high standards of service delivery.
• Adhere to organizational policies, including safeguarding and confidentiality requirements.

About You

We are looking for someone with a flexible, can-do attitude and a passion for helping others. You should be able to engage effectively with individuals from diverse backgrounds, especially those living in poverty, facing homelessness, or other challenges.

Essential Skills and Qualifications:

• GCSE-level qualifications in English and Maths (or equivalent).
• Confident in using Microsoft Office and basic IT tools (email, calendars, databases).
• Experience in providing advice or guidance (this can be informal, e.g., helping friends or family).
• Strong communication skills and attention to detail.
• Ability to manage your workload, work independently, and as part of a team.
• A valid driving license and access to a car.

Desirable Attributes:

• Willingness to work flexible hours, including evenings and weekends when required.
• A sense of humour and adaptability in a dynamic environment.

What We Offer

• Comprehensive training and induction program.
• Opportunities for personal and professional growth within a supportive team.
• The chance to make a tangible difference in your community.
• Hybrid working

How to Apply

To apply for this role, please complete an application form and send to[contact hidden]. CV’s without an application form, will not be accepted.

Interviews will take place as soon as a suitable application is received. We have the right to withdraw this advert prior to the closing date if we find a suitable candidate.

Join us in creating a positive impact on the lives of those who need it most. We look forward to hearing from you!

Note to Recruitment Agencies:

We kindly request that recruitment agencies refrain from contacting us regarding this vacancy. We are managing the recruitment process in-house and do not wish to receive unsolicited assistance. Thank you for your understanding.

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