Support Service: Tenancy Engagement Worker

Job description

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| --- | --- |
| Hours of work | 37.5 hours per week |
| Salary | £24,536.40 |
| Holiday entitlement | 23 days annual leave plus statutory bank holidays |
| Based at | Various Sites Across Northamptonshire |
| Accountable to | Tenancy Support Team Leader |
| Direct reports | None |
| Proposed Start Date | ASAP |
| Closing date | Friday 10th January 2025 | |

Are you looking for a challenging and rewarding role where no two days are the same? We’re seeking an enthusiastic Tenancy Support Worker to join our team. This is a vital role working with vulnerable individuals who have experienced trauma, helping them move toward independent living while maintaining professional boundaries.

What You'll Be Doing: A Day in the Life

As a Tenancy Support Worker, your day will be varied, dynamic, and impactful. Here’s a glimpse of what you might do:

- Morning Tasks:
- Conduct one-on-one key work sessions using tools like Outcome Star and WEMWBS to assess and support residents’ wellbeing.
- Guide residents through practical courses on budgeting, understanding benefits, and landlord responsibilities.

- Midday Activities:
- Assist new residents in settling into supported accommodation by completing paperwork, explaining house rules, and creating a welcoming environment.
- Signpost residents to relevant local services, from healthcare appointments to community resources, fostering their independence.

- Afternoon Duties:
- Conduct risk assessments, ensure health and safety compliance, and handle safeguarding concerns, liaising with external agencies when required.
- Provide advice and mediation for residents, using a firm but fair approach to build strong, professional relationships.

- Ongoing Support:
- Motivate residents to manage personal responsibilities, like paying weekly personal charges, and coach them on maintaining their tenancy.
- Encourage proactive steps towards independence while addressing any barriers they may face.
- Help residents set up direct debits and complete grant applications to secure financial stability.

Qualities and Skills We’re Looking For

To excel in this role, you’ll need:

- Personal Qualities: Resilience, empathy, confidence, and a natural ability to stay calm under pressure.
- Professional Skills: Strong organisational abilities, attention to detail, excellent communication, and problem-solving skills.
- Attitude: A flexible, open-minded, and motivated team player who is eager to support others while maintaining professional boundaries.
- Practical Requirements:
- Full driving license (essential).
- Knowledge of local services (advantageous).

Why Join Us?

- Impact: Be part of a team that transforms lives by empowering residents to overcome challenges and gain independence.
- Team Support: Work with a collaborative, supportive team where your efforts are valued.
- Growth Opportunities: Expand your skills in areas like safeguarding, mediation, and tenancy management.

What We Offer

- A full-time role with competitive benefits.
- Opportunities for training and development to grow your career.
- A chance to work on the road and not be tied to an office, helping residents across different locations.

If you’re resilient, proactive, and ready for a challenge, we’d love to hear from you. This role is perfect for someone who thrives on unpredictability, has a problem-solving mindset, and wants to make a real difference.

To apply for this role, please complete an application form and send to [contact hidden]. CV’s without an application form, will not be accepted.

Interviews will take place as soon as a suitable application is received. We have the right to withdraw this advert prior to the closing date if we find a suitable candidate.

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