Trainee Housing, Debt & Welfare Benefits Advisor
SKILLS
FULL DESCRIPTION
Trainee Housing, Debt & Welfare Benefits Advisor
To provide a professional triage service for all beneficiaries that approach the charity, identify and signpost to the correct advisor, ensuring all data is entered accurately on the [Employer hidden — view at passion-project.co.uk] Database. Support the office team to function in a professional and efficient way, enabling beneficiaries to receive a high standard of service. Manage the full process for food parcel allocation and distribution. To provide advice/casework related to housing, debt and welfare benefits to [Employer hidden]’s quality standards, policies, procedures and regulatory requirements.
Job description
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| Closing date: | 5pm Wednesday 28th July 2021 |
| Pension: | 3% Employer Contribution |
| Hours of work: | 37.5 per week |
| Salary: | £21,000 |
| Holiday entitlement: | 23 days annual leave plus statutory bank holidays |
| Place of work: | Northamptonshire |
| Based at: | [Employer hidden] HQ, Kettering, Northamptonshire |
| Accountable to: | Advice Team Leader |
Purpose of the Job
To provide a professional triage service for all beneficiaries that approach the charity, identify and signpost to the correct advisor, ensuring all data is entered accurately on the [Employer hidden] Database.
Support the office team to function in a professional and efficient way, enabling beneficiaries to receive a high standard of service.
Manage the full process for food parcel allocation and distribution.
To provide advice/casework related to housing, debt and welfare benefits to [Employer hidden]’s quality standards, policies, procedures and regulatory requirements.
Main Responsibilities
- Be the first point of contact for all beneficiaries contacting the organisation; by phone, email, social media or in person and ensure referrals are made to the relevant advisor
- Identify beneficiaries needs, desired outcomes/actions, and appropriate prioritisation
- Completion of forms and documentation for advisors accurately
- Manage the complete process for food parcel allocation and distribution, including ordering, maintenance, record keeping and reporting
- Provision of independent housing, homelessness, benefit, debt advice and case work
- General level advocacy and negotiation on behalf of client to other agencies/ authorities
- Agree client needs and identify desired outcomes/actions
- Income maximisation through money, debt and welfare casework and representation
- Telephone advice as appropriate
- Work in accordance with the AQS operating model for casework management
- To maintain the accurate recording of client contacts and feedback within statistical software packages
- To meet defined objectives and targets relating to service delivery and specific project work
- To undertake a range of consultation and evaluation processes with clients as required
- To undertake all relevant administrative tasks as necessary
- To adhere to the charity’s policy and procedure, including safeguarding reporting, interventions and disclosures
- To attend meetings and training as necessary
- Undertake any other reasonable tasks as requested by the Line Manager
Annual objectives will be set for this role which will be used to monitor and evaluate performance within the appraisal system.
This job description may be subject to review in light of the developing organisation and in consultation with the post holder.
To apply please send a current CV with a covering letter stating how you meet the job description and person specification and why you think you would like to be part of our growing team.
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