Operations Duty Officer
SKILLS
FULL DESCRIPTION
Operations Duty Officer
We are seeking an Operations Duty Officer to join our Ground Operations team, supporting a modern commercial aircraft fleet. Responsible for the support of the Operations Duty Manager in the Ops department related to all Cargo operations, ensuring the operation is kept up to date and is always compliant in accordance with the Regulations to ensure the daily support for the Company’s strategy and on time performance is maintained.
Job Description
Job title: Operations Duty Officer
Reporting to: Operations Control & Crewing Planning Manager
Department: Ground Operations
Location: Head Office, Hampton Wick, London
Salary: £37,000 per annum
Deadline: 24 April 2026
*If you meet the following criteria and wish to apply for this role, please use the following link to apply:*
https://oneair.peoplehr.net/Pages/JobBoard/Opening.aspx?v=236a86ee-4027-43d1-8bd6-5ada8f21be53
For any queries please contact [contact hidden].
We are seeking an Operations Duty Officer to join our Ground Operations team, supporting a modern commercial aircraft fleet.
Role Purpose:
Responsible for the support of the Operations Duty Manager in the Ops department related to all Cargo operations, ensuring the operation is kept up to date and is always compliant in accordance with the Regulations to ensure the daily support for the Company’s strategy and on time performance is maintained.
The individual may be required to fulfil the Duty Manager role as and when required.
Key Responsibilities:
- Support the Operations Duty Manager in overseeing daily operational requirements related to Cargo Operations, Messaging and Compliance. Supporting on-time performance and operational delivery
- Supporting Customer, Crew and Dispatch liaison for flight scheduling and flight related issues when required
- Work with third party providers to support the delivery of the processes, procedures and dispatching of aircraft to the expected One Air and client standards
- Review Flight Confirmations, Flight Briefs and Final Briefing packages
- Ensure any operational set ups comply with national authority regulations
- Support the monitoring of Flight Dispatch tasks carried out by third party providers as per the agreed requirements, National Authority Requirements and delivered in line with the Service Level Agreement.
- Support the compliance monitoring in all areas of dispatch delivered by the third-party provider
- Ensure a proactive and timely response to feedback any communication, set-up, planning discrepancies with the third-party providers, crew and clients
- Support the monitoring of all flight set ups to ensure compliance with flight time limitations as set out in OMA chapter 7 for each AOC
- Instill a culture of safety but raising issues where appropriate
- Fulfil any required task of the One Air AOCs in relation to Ground Operations
- Ensure correct input of operational and flight related data
- Monitor flight scheduling and flight following
- Cover Pre-ops tasks, as required
- Assist in travel and transport bookings
- Process and review post flight paperwork where applicable
- Ensure the appropriate standards of safety and security are achieved in line with corporate requirements, government legislation and international best practice
- Uphold excellent communications through all channels, with all external and internal stakeholders connected to cargo operations, including customer service teams, to ensure effective operational delivery
- Support processes which target and reduce cargo handling issues
- Must maintain an in-depth knowledge of company operations, documentation, regulating authority requirements, relevant systems and procedures
- Undertake training program to progress into a full time Duty Manager
Key skills, knowledge, & experience:
- Must hold a minimum of three years relevant work experience
- Proficient in written and spoken English
- Knowledge of the LEON flight software system
- Experience in using the PPS flight planning system
- Knowledge of applicable regulations with respect to dispatch procedures, ground operations, customs, dangerous goods and security
- A comprehensive knowledge of IATA and IOSA standards
- Working knowledge and experience of aviation management systems
- Strong organisational skills within a fast moving environment, with regularly changing operational needs
- Excellent interpersonal and all-round communication skills with the ability to problem solve under pressure whilst ensuring the operation is fully supported
- Excellent team and customer focus skills
- Keen to learn and an excellent training ethic
One Air Values underlined by our Behaviours:
Any additional relevant information:
The post holder will be required to work a shift pattern and be flexible with working hours. May be required to work overseas occasionally.
Do you have any other questions?
GET IN TOUCH
CONTACT US
UK HEADQUARTERS
Aquilla House 1 Becketts Wharf Lower Teddington Road Hampton Wick Kingston Upon Thames Surrey KT1 4ER
REGISTERED ADDRESS: 1 Becketts Place, Hampton Wick, Kingston Upon Thames, Surrey, KT1 4EQ
Head Office: + 44 (0)204 574 2676
Maintenance Control: + 44 (0)204 574 2704
Cargo Manager: + 44 (0)204 574 2696
For commercial bookings and enquiries: [contact hidden]
Operations Control: +44 (0)204 574 2700
For operational enquiries: [contact hidden]
Recruitment: +44 (0)204 582 3952
For recruitment enquiries: [contact hidden]
Head Office: +44 (0)203 051 3955
Operations Control: +44 (0)204 574 2700
Maintenance Control: + 44 (0)204 574 2704
Commercial Enquiries: +44 (0)203 176 1700
Recruitment: [contact hidden]
###### Please address all recruitment queries to this email & the team will respond within 7-10 days.
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