About the role

As a Business Relationship Manager, you will act as the single point of contact between IT Operations, Product Support, Project Teams, and our Op Cos. You will champion the voice of the customer, ensuring that feedback, priorities, and business requirements are understood and actioned across IT.

Key responsibilities

• Act as the primary liaison between IT Operations, Product Support, Project Teams, and Op Cos
• Represent Op Co needs within IT, ensuring their feedback is clearly communicated and prioritised
• Build strong, trusted relationships with stakeholders across all Op Cos
• Facilitate regular engagement sessions and feedback loops
• Translate business needs into actionable insights for IT and Product teams
• Maintain tailored IT and product road maps for each Op Co, aligned to [Employer hidden — view at passion-project.co.uk]’s strategy
• Monitor delivery progress and ensure alignment with priorities and timelines
• Support change management and communication for IT initiatives
• Identify and escalate risks affecting Op Co satisfaction or delivery
• Provide consolidated visibility of group-wide IT and product road maps
• Track and report IT spend related to Op Co initiatives, supporting budgeting and transparency
• Act as an advisor to Op Co leadership on IT capabilities, service improvements, and strategic alignment

Who you are

- A natural relationship builder who thrives on connecting IT with business teams.

- Highly organised, with the ability to manage multiple priorities across diverse stakeholders.

- Excellent communicator, able to influence and engage at all levels of the organisation.

- Strategically minded, with experience translating business needs into actionable IT initiatives.

- Confident working in complex, multi-entity environments, navigating competing demands with ease.

- Curious and proactive, always looking for ways to improve processes, services, and outcomes.

- Comfortable with change and able to support teams through transformation initiatives.

- Analytical and detail-oriented, with experience tracking IT spend, roadmaps, and delivery progress.

Experience

- Experience in business partnering, stakeholder engagement, or service delivery within IT or technology-driven environments

- Strong understanding of IT operations, product lifecycles, and project delivery

- Excellent communication and interpersonal skills, with the ability to influence at all levels

- Ability to manage competing priorities and align diverse teams

- Experience working in multi-entity or federated business structures is highly desirable

- Highly organised with strong attention to detail

Desirable Qualifications

- ITIL, Agile, or PRINCE2 certifications

- Experience with service management or roadmap planning tools

Sounds like you? Apply today!