Customer Service Specialist

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Bromborough
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Communication skills Active listening Customer focus Problem-solving Digital systems CRM Contact centre Adaptability

FULL DESCRIPTION

About the Role

Job Title: Customer Service Specialist / Contact Centre Advisor – [Employer hidden — view at passion-project.co.uk]

Role Purpose

Act as the first point of contact for customers contacting [Employer hidden] via telephone, email and Live Chat delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding brand values and compliance.

Key Responsibilities

  • Handle inbound customer contacts via calls on PANDA’s contact centre numbers
  • Provide accurate information, resolve service queries, and guide customers through digital tools and processes
  • Manage customer complaints with empathy, ownership, and professionalism
  • Maintain and update customer account records in line with procedures and actions taken
  • Identify service improvement opportunities and provide feedback to enhance the customer experience
  • Advocate and educate customers on digital tools and services
  • Adhere to regulatory waste requirements

Person Specification / Skills & Competencies

Essential:

  • Excellent communication and active listening skills
  • Strong customer focus with passion for helping and problem-solving
  • Comfortable using digital systems and tools with ability to learn new technology
  • Resilient and adaptable with a positive attitude

Desirable:

  • Ability to handle challenging calls with empathy and professionalism
  • Good organisational and multitasking skills
  • Experience with CRM or contact centre environments (beneficial but not mandatory)

Working Conditions

  • Office based
  • Contact centre hours typically 08:30–17:00, 5 days a week, Saturdays may be a requirement
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