Key Account Administrator

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Bromborough
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Administrative
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Contract Management CRM Systems Data Entry Sales Administration Invoice Resolution Communication Time Management Organizational Skills

FULL DESCRIPTION

About the Role

We’re looking for a highly organised and proactive individual to join our team, supporting the coordination and processing of contracts for our Key Account (Gold) customers. Working closely with Key Account Managers and Corporate Accounts teams, you’ll play a vital role in ensuring a smooth customer experience, maintaining accurate data, and helping the team deliver against key performance targets. This is a great opportunity for someone who enjoys working in a fast-paced environment, has strong attention to detail, and takes pride in delivering excellent service.

Key Responsibilities

  • Manage and process new and existing sales contracts within the AMCS system, ensuring accuracy at all times
  • Maintain and update sales leads within the CRM system
  • Work closely with Key Account Managers, providing regular updates and supporting timely delivery of contracts
  • Ensure all data entered into company systems is accurate and aligned with internal processes
  • Maintain up-to-date supplier and customer information across systems
  • Undertake credit checks, ensuring integrity of information provided
  • Liaise with subcontractors to ensure bins are delivered on time for customers
  • Generate Waste Transfer Notes for customers outside of the annual renewal cycle
  • Oversee the Major Accounts inbox, ensuring queries are handled efficiently or directed to the right teams
  • Prepare and process documentation promptly to support customer and operational needs
  • Resolve invoice queries in partnership with finance teams, identifying issues and helping to prevent recurrence
  • Distribute inbound web and phone leads to relevant sales teams, ensuring all leads are logged in CRM
  • Provide general sales administration support, including logging quotes, producing Power BI reports, and assisting with new mobilisation rollouts

Skills and Experience

  • Previous experience in an administrative role (or similar) in a fast-paced environment
  • Excellent time-management and organisational skills
  • Confident communicator
  • Motivated to develop own skills and contribute to a team
  • Experience using CRM systems (desirable)
  • Knowledge of the waste industry (desirable)
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