Service Administrator

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Leeds
TYPE
Full-time
LEVEL
Entry-level
SALARY
£26,000 / year
CATEGORY
Administrative
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Data Entry Microsoft Applications Communication Skills Invoice Management Administrative Activities

FULL DESCRIPTION

About the Role

This role supports the operational team across a wide range of administrative and operational activities. You will be responsible for maintaining accurate data records, coordinating effectively between customers and drivers, and ensuring a consistently high standard of customer service.

Key Accountabilities

  • Act as a key point of contact between operational teams, ensuring systems are consistently updated and accurate
  • Build and maintain strong, positive relationships with customers
  • Manage and coordinate day to day administrative activities within the department
  • Investigate and resolve invoice queries and investigate any credit requests
  • To ensure all data input is accurate and completed in a timely manner
  • To ensure all end of the week checks are completed prior to the monthly invoice run

Main Tasks and Activities

  • Resolve customer missed collections promptly and efficiently
  • Handle all customer invoice queries in a timely manner
  • Ensure that all IT systems are effectively utilised and all data input is accurately recorded
  • To record all gains and losses on the depot progress spreadsheet
  • To ensure your e mails are managed, dealt with and filed away in a timely manner
  • Ensure Helpdesks are clear or in progress at the end of each day
  • To update reception with any relevant service issues i.e. vehicle breakdowns
  • To keep key accounts updated with service issues for their specific customers
  • To ensure all missed customers are contacted with reason for missed collection and confirm their rescheduled day
  • To ensure all routes are in order and report non compliance by drivers to the Service Administrator
  • To ensure delivery and collection tickets are managed daily, keeping customers updated of their delivery date and first collection date

Experience and Skills

  • Experience of working within a customer service setting
  • Excellent communication skills
  • Competent in the use of Microsoft applications
  • Able to work on own initiative
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