HR/Payroll Administrator

We are currently seeking to appoint to the permanent post of HR/Payroll Administrator. Applications are invited from HR & Payroll Assistants with experience who will join our team. Under the guidance of the HR & Payroll support Manager you will provide HR and Payroll support across [Employer hidden — view at passion-project.co.uk] and its partners. This will include, but is not limited to, logging customer requests through our automated call logging system and supporting customers with Tier 1 queries as well as undertaking a range of clerical duties to support the HR/Payroll Team.

This includes new starters and leavers and processing payroll changes in the system.

This is an excellent opportunity for a motivated, responsible, and highly organised person to join a very dynamic and busy environment as a HR & Payroll Administrator The successful candidate will have GSCE level or equivalent with some recent HR/Payroll experience.

If you are positive and have excellent communications skills along with recent customer services experience and the ability to manage your workload against strict deadlines, we would welcome an application from you. You must be able to:

• log customer requests ensuring they are processed within agreed timescales and in accordance with set standards.
• to conduct accurate payroll related calculations
• to prioritise tasks and meet deadlines.
• to be responsible for a varied workload.
• to use initiative and resolve customer queries at first point of contact.
• to be capable of interpreting work and tasks to deliver an effective and timely outcome.
• to demonstrate a positive attitude and professional customer service to all customers, stakeholders, and members of the team.
• You should have strong IT and communication skills to deal with the variety of HR/Payroll/Pensions duties assigned to you. A good working knowledge of HR and Payroll systems is required, and you must be proficient in Microsoft Office e.g. word and excel.

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

Should you wish to discuss this opportunity further, please contact Dal Dhindsa on [contact hidden]

Interviews will be held on Monday 27th April 2026

NJC Pay Award for 2026 / 2027:

The annual pay increases for 2026/27 for NJC Local Government Employees are currently being negotiated and, once agreed, will be effective from 1 April 2026.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance.  Roles with a fixed workstyle work in a fixed permanent council location.  Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here

Attached documents

HR-PAYROLL ADMINISTRATOR JDPS.doc

Company

From Monday 11th December 2023 an exciting change is happening for us as an organisation - we are implementing a new system which will improve your candidate experience! To access your candidate portal for our new system, head to https://wolverhampton.wm-jobs.co.uk/members/.

If you already have an application in progress with us before the new year, don’t worry, this will continue as it normally would and there will be no impact on your application or the process. More information on our new and improved system can be found on the WMJobs help pages!

City of Wolverhampton

There’s never been a better time to join the award winning [Employer hidden] to further your career. We are a progressive and future facing organisation, and passionate about making our city better for all who live, work and travel here.

We are an ambitious organisation focused on delivering the best services for people in Wolverhampton; working for us gives you the opportunity to make a difference to their lives.

Our continual drive for improvement led to us winning APSE Overall Council of the Year Service Delivery Award, also achieving Annual Service Award Finalists for our services in Waste and Recycling; Public Protection; Best Housing Regeneration and Homelessness multi-agency work, showing that the [Employer hidden] is truly an organisation striving for daily excellence in all we do.

Equal Opportunities

The [Employer hidden] employs over 5,000 people in more than 600 different trades and professions. We are committed to representing Wolverhampton’s diverse community and therefore strongly encourage applications from all applicants meeting the essential criteria.  The council operate a guaranteed interview policy for veterans who have served in the military, those who have previously been under our care and are under the age of 25 and disabled candidates, where it is evidenced that the essential criteria of the post is met.

A Great City to Live and Work

The city has seen rapid developments with major projects like the i54, Way Youth Zone and i10 and more exciting developments are planned for the westside of the city. The leisure-led mixed user scheme includes a multi-screen cinema, restaurants, bars, hotel, multi-storey car park and apartments, all accessible by foot from our city centre.

We benefit from being in a prime location, with excellent transport links at the heart of the UK’s high speed rail and motorway networks, making us an employer of choice for people across the West Midlands.

Wolverhampton is rated as one of the top cities in the UK for families. Almost 90 per cent of the city’s primary and secondary schools are rated as ‘good’ or ‘outstanding’ by Ofsted. The City also offers a wide range of family friendly facilities with stunning parks and green spaces and top entertainment attractions such as Wolverhampton Art Gallery, the Civic and Wulfrun Halls and the Grand Theatre all of which attract top acts such as Jimmy Carr, Gary Barlow, World Darts Competition, upcoming bands and West End productions.

Why Work for [Employer hidden]?

We invest heavily in skills and training for our employees; you will develop and grow with us through your time, benefiting from regular professional development conversations, and varied training opportunities.

We offer a wide range of benefits including competitive salaries that progress within different grades for the variety of jobs on offer. The majority of our positions offer a generous annual leave entitlement of 25 days - this increases with length of service. There is also an added option to buy up to 10 days additional leave in each leave year. New entrants also benefit from 8 days bank holiday entitlement (basic leave entitlement of 33 days).

The council offers an excellent Local Government Pension Scheme (LGPS) with employee and employer contributions based on salary grades and other benefits including:

• Index linked pension
• Option to convert your pension for tax-free cash when you retire
• Retirement on the grounds of ill-health at any age.

The council also offers a wide range of flexible working options to fit in around your commitments including:

• Flexi-time
• Reduced hours working
• Job share
• Homeworking
• Term time only

Other rewards

• Discounted city parking at a number of sites with reduced charges for blue badge holders
• Annual Travel Card Scheme
• Salary Sacrifice scheme for cars - with a wide range of ‘green’ vehicles, cycles and associated equipment, personal IT equipment and smartphones
• Retail, leisure, legal and ethical savings and loans through our competitive rewards portal

Company info

Website

http://www.wolverhampton.gov.uk/

Telephone

[contact hidden]

Location

[Employer hidden]

Civic Centre

St. Peter's Square

Wolverhampton

West Midlands

WV1 1HE

United Kingdom