Tenancy Sustainment Officer (Home Finance)
SKILLS
FULL DESCRIPTION
The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. The role involves devising and co-ordinating tailored support plans to resolve issues that may put the tenancy at risk, working with complex and challenging tenants.
Job Details
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services.
The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
The role
- Receive referrals from internal officers; to allow you to autonomously devise and co-ordinate tailored support plans that deliver collaborative sustainment activities inclusive of the tenant and key stakeholders to resolve any issues that may put the tenancy at risk.
- To work with the most complex and challenging tenants when they are in crisis and at risk of losing their homes
Key Requirements
- Sound knowledge of housing and welfare legislation, regulation, case law and policy in relation to the provision of housing and financial advice services .
- Extensive knowledge of the reasons for tenancy failure and how it impacts on both the landlord and tenant both socially and economically.
- Have substantial experience of maximising income for people from a range of sources.
- Extensive experience of developing and delivering intensive support plans and undertaking casework.
Skills & experience
- Minimum Level 2 qualifications in subjects relevant to the role.
- Have, be working towards, or willing to work towards Level 3 qualification related to housing management and social housing practices.
- At least 2 years demonstrable experience working in the social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience.
Additional Information
The Councils offer a range of staff benefits:
- pension
- generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- flexible working, where appropriate
- Employee Assistance Programme
- access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more
Interviews will take place on Thursday 7th and Friday 8th May 2026.
What next
Need further information on the duties of this post? Please contact Zoe Trueman (recruiting manager) on [contact hidden] option 2 or email [contact hidden]
If this role interests you please select the 'Apply' button.
If you experience difficulties applying online then please contact [contact hidden]